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The Cheesecake Factory

  1. Nevada
  2. Nevada Meal Takeaway
  3. Nevada Restaurant

Reviews, get directions and contact details for The Cheesecake Factory

The Cheesecake Factory

Story

The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.

Mission

To create an environment where absolute guest satisfaction is our highest priority.

Address: 5162 Meadowood Mall Cir, Reno, NV 89502, USA
Phone: (775) 826-4107
State: Nevada
City: Reno
Zip Code: 89502


Update Info
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Reviews
The ambiance was fine. The service was attentive but they could not overcome the lackluster food. The bread basket had a chunk of white that was supposed to be a baguette; the crust had no snap and the crumb was stretchy, the flavor was tart with a hint of vinegar. The other bread was brown in color and had been rolled in rolled oats. How they cooked it without developing any toasty goodness in the oats escapes me. The crumb was soft and without structure. The flavor was simply sweet. For dinner I had the "Cuban rolls" and a bowl of French onion soup. The rolls: described as the flavors of a Cuban sandwich in a wonton wrapper. The wrapper was the best part, the filling was mush, hints of pork smothered in melted "cheese". The dipping sauce was mustard with chopped pickles and totally overwhelmed all the other flavors; this was not a bad thing. The soup - I love French onion soup and make it often; this was not that. It arrived and the first thing I noticed was a heavy layer of oil. Giving it the benefit of the doubt I ate some, who knows, it could have been a tasty layer of butter, but no.The soup itself was thin and lacking in flavor, as were the onions.
8 years ago (29-11-2016)
About a month ago, we had checked in to wait for a booth for lunch. After several minutes, we were called and one of your "young" hostess escorted us to our seats at a table. We had requested a booth. So we politely informed her accordingly. She was very rude, huffed and walked briskly back to the front because of the change. Please teach these young ladies not to display such uncalled rudeness (without saying a word to us). Needless to say, we had to wait another several minutes again. Because of her rudeness and poor customer service, we eventually left the restaurant. We were completely appalled! If it wasn't for the good food and wonderful wait help at the tables, we would not even think of returning. I suggest you train them with etiquette, we are adults and never experienced anything like that. Shame on her! A great way of losing customers! Grow up!!
8 years ago (22-11-2016)
I would give this restaurant five stars but I'm fortunately it only gets three due to the lack of customer service when it comes to seating people. For the last three years myself and my family have been coming to The restaurant to celebrate a birthday and it's always on a Saturday. I've called ahead of time il each one of these birthdays to arrange for a table large enough for the party. This year is the first year in which they cannot fill my request as I've done the past couple years. In the past when I would call to make the arrangements I've always asked me to call just before ready to come in and I put me down and they get the table ready. This time I'm told that they can go ahead and get it ready when I come in. I find that this is unreasonable when you have a large party and you have children that you're trying to keep occupied while they are setting up a table. It's not like they're going to lose business because I have a large party which means a large tap. I am really highly considering taking my business elsewhere since They can't seem to accommodate. What a shame.
8 years ago (03-12-2016)
I've been to this location a few times now since it opened a the food is always amazing. Gotta save room for desert. The portions are very generous and the ambiance is pleasant. Our server this time was Tawna who was super nice.
8 years ago (02-01-2017)
Great food with good service. The wait was kind of long and the prices were a little much. Great for the occasional date night.
8 years ago (02-01-2017)
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