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The Cheesecake Factory

  1. Ohio
  2. Sheffield Lake Meal Takeaway

Reviews, get directions and contact details for The Cheesecake Factory

Story

The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.

Mission

To create an environment where absolute guest satisfaction is our highest priority.

Address: 148 Crocker Park Blvd, Westlake, OH 44145, USA
Phone: (440) 808-1818
State: Ohio
Zip Code: 44145


Update Info
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Reviews
My wife and I went to the cheesecake factory in Crocker Park (Westlake, Ohio). This was my first and last visit! We sat down and the waiter/bartender came over within 5 minutes of getting seated, so far so good. I ordered a beer and my wife a water, the water came back quickly, the beer took 10 minutes. We then ordered food . In the meantime i finished my beer and and at that time we were seated for 40 minutes after ordering food. No one came back to see if i was in need of another beverage or seemed to give a s - - t. We then both noticed the silverware was not clean! I have never walked out of a restaurant before in my entire life but enough was enough, after all we ordered 1 burger and 1 salad. I would highly recommend NOT GOING TO THIS PLACE EVER!!!! Oh to top it off they were NOT BUSY.
8 years ago (05-06-2017)
Went with my two small children and wife for a Father's Day brunch -- bad decision. The food was average at best, I suppose it's tough to mangle pancakes and scrambled eggs. The service was atrocious. The waiter took our order and promptly forgot it. After a few minutes he came back over and asked us to repeat the whole order, which we did and he then tried to bring chocolate milk after we had asked for white milk. When the food came, there was obviously something wrong with the syrup. It looked like the small metal pourer that the syrup was in was dirty. The syrup had grease floating on top of it and was watery. I tasted it and it was off. We told or server, who said "it's like that because we make our own syrup." Do they have maple trees growing in Crocker Park? Next we asked for a refill of our coffee. He said they were out and making a new pot. 10 minutes later he brought my wife a cup of coffee so full of grounds you would have thought it was a joke. We mentioned it to the server and he said "well, I'll have to wait till that coffee is gone and make a new pot." We passed on the coffee refill. It wasn't just us. We sat in a small section with only 4 tables. 3 of the 4 tables complained. If 75% of your section is complaining, that's bad. Not sure what's going on at the Crocker Park Cheesecake Factory, but the quality and service is slipping big time. Next time we'll try another restaurant for breakfast.
8 years ago (18-06-2017)
3 times I've been to the Cheesecake Factory and 3 times the food was perfect and delish. The service was great. Yes we did have to wait once to be seated but it was only 20 minutes. It's a great Restaurant of course it will get packed. My favorite restaurant is Cheesecake Factory. It's awesome
8 years ago (19-06-2017)
Went for a nice Friday dinner with my girlfriend. Called ahead to see the wait time was told an hour and fifteen minutes then walk in 10 minutes later to find a 15 minute wait? Sit down and order drinks to which the waitress rolls her eyes and walks away. We then order an appetizer and eat it was delicious! Then comes dinner. Had to ask for a refill for our drinks and my food was beyond cold. The fries tasted as if they were freezer burnt and microwaved. The sand which was so cold I didn't eat more than two bites, once brought to the waitresses attention she didn't seem to care until it was time for me to sign the bill and tip her. I usually have a great experience at this chain but this time was just flat out terrible. I will not be returning to this resturant any time soon to spend my hard earned money. Go any where else in Crocker park but The Cheesecake Factory!
8 years ago (03-06-2017)
Super delightful waitress. Had Cuban appetizer very filling and good. Saved enough toom for the main course: cheesecake of course!
8 years ago (21-06-2017)
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