The Grand Lodge at Brian Head

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About

After enjoying the outdoors all day, come unwind and enjoy your favorite beverage or grab a quick bite to eat in our Lift Bar & Patio! Open daily for lunch

Address: 314 Hunter Ridge Dr, Brian Head, UT 84719, USA

Phone: (435) 677-9000

Website

State: Utah

City: Brian Head

Zip Code: 84719

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

If you set your expectations to be lower than motel 6 you will be happy.
Facilities appear to be very nice, service is terrible.
Manager always seemed to be slouched on couches in the lobby not doing much of anything. Staff were not friendly and everyone working for the hotel and restaurant seem to do the bare minimum. The exception to this is the spa.
in terms of the experience we noticed blood on our sheets and reported the issue to the front desk. They didn't seem to care and just ensured us the cleaning staff would replace the sheets that morning.
Breakfast at the restaurant: We were the only patrons in the restaurant  it took greater than 30 minutes for food and sides were missing, it took an additional 20 minutes for a side of toast. Waiter would not address me, rather he would only address my wife.
This hotel should really do some simple stuff like update the names of the spa in the elevators. We booked massages online and the spa names did not align with the signage for the spa located in the hotel. When we asked the front desk about this it was as if that was the worst question we could have ever asked. This is consistent with the overall experience, if you ask for anything you are a bother and you will know it.
Despite the negative review of the hotel the spa is fantastic. Next time I am in Brian Head I will stay at another hotel and visit this spa. The hotel is not worth staying at. New ownership is complicit in this as they have not taken any corrective actions.

      
      
      
 7 years ago (09-03-2018)

This is our third year in a row spending a week with the family in the suite. It's like a two-bedroom, two-bath apartment. The kitchen is stocked with utensils but it's a gourd idea to bring any specialty items like a blender.  Both bedrooms and the living room have large televisions with lots of cable channels. This place is awesome. It has a beautiful pool area with a waterfall (kinda noisy but beautiful) and two hot tubs (one inside and one outside). There's also a nice fitness room right next to the suite. (There's only one suite.) They have a restaurant, but I've never been there. Because of a change in ownership, they currently have no liquor license, so bring your own. If you're in Brian Head to ski/ride, the shuttle stops right in front of the lodge, so you can leave the lodge in your ski or snowboard boots. We love this place!

 7 years ago (21-01-2018)

We arrived the day after Christmas 2017.  The hotel is newly renovated and our room was excellent, very clean, beds were firm, everything felt new.  The staff was friendly and the indoor pool was a treat.  Not heated but the hot tub was hot.  They have a common area on the second floor to sit and relax with tvs and a couple of pool tables, fire places and out on the balcony there are huge fire places as well. 

It did seem that the hotel had some areas where they weren't quite running at capacity.  The common area has a bar that wasn't open, the restaurant was sub-par, no soda machines next to ice makers on guest floors.  But none of that made any difference for our stay.

 7 years ago (03-01-2018)

Oh i love this lodge, breakfast buffet was great. The coffee wasnt great or warm though. Dinner was perfect though. I just wish the bar was open during my stay. And the gift shop. And the hot was functional. But loved the energy

 7 years ago (05-01-2018)

Not sure where to start on this one. We have stayed her multiple times before. Booked rooms and requested adjoining rooms. Called 3 days before arrival to confirm and was confirmed adjoining rooms. Showed up hour before check-in and was told the rooms weren't ready but confirmed adjoining rooms again. Go to check in 15 minutes early and one room is ready. Front desk stated the next room will be ready in about 10 minutes. Moved all of our stuff into a room that had an adjoining room. Head back downstairs to check in for second room and was told that we did not have an adjoining room. The woman at the front told us she had just given that room away to the person in front of us. I explained to her that I really needed and adjoining room and it had been requested on my initial reservation as well as multiple times before and just 15 minutes ago. She stated that she did not see anything stating we requested an adjoining room. She had just taken over the shift from the previous front desk clerk. She went back to speak to the manager and came out and told us they could not accommodate us. I was apalled. And the way she said it was so rude. My husband requested to speak to the manager and she said " that's who I was just talking to!" My husband told her he still wanted to talk to him. The woman at the front desk helped multiple people before turning to my husband asking if he was still waiting for the manager. Almost irritated he was still there. The manager proceeded to come out and was very defensive. My husband and he had choice words and he turned to go back to his office kicking snow sleds and everything out of the way. He came back out and apologized and said he was wrong, that he was the one that initially booked our rooms and yes we did request adjoining rooms. Needless to say he did make it right by giving us a beautiful Suite with an adjoining room. However, his behavior was completely inappropriate and the girl working at the front desk was simply rude. Our other complaint is that the bar was closed down due to not having a liquor license (and this was during New Years) and the pool heater was broken. On a positive and the only reason we give them more than one star was because our suite was Awesome, the restaurant was delicious and service was great and the woman at the front desk that checked us into the first room...who also checked us out was very nice! Unfortunately we will not stay here again though after this experience.

 7 years ago (20-01-2018)

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The Grand Lodge at Brian Head

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