The Home Depot

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About

To contact Customer Service please call (866)466-3337, then press option 7.

Story

The North Salem Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Salem, OR residents. Let us help with your project today!

Address: 3021 Cherry Ave NE, Salem, OR 97301, USA

Phone: (503) 587-7130

Website

State: Oregon

City: Salem

Zip Code: 97301

Opening Hours

Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 6:00 AM – 10:00 PM
Sunday: 7:00 AM – 8:00 PM

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Reviews

The overall experience was ok. They were friendly and helpful while picking out new cabinets and counter tops. When we designed and planned it out we got a price for our new stuff. We went back to purchase and the total price ended up being double what they originally gave us because the person that helped us gave us an inaccurate discount on THREE separate occasions.

 9 years ago (09-03-2018)

Great place if you are a construction worker or if you just like tools. That is not all of the people because you can be crafty. They have paint, tools, counter tops, blinds, etc!

 8 years ago (05-04-2018)

Good luck if you are trying to put together a drainage system. Their materials are all outside and are terribly disorganized! (Go to Salem Store #4006 instead - see below) And the lighting is pathetic out there after dark - not safe at all, and made finding things extra tough. Thankfully, I had a small flashlight. However, I literally had to get down on my hands and knees, light in hand, and crawl INTO the shelving to dig through the stock to find what I needed since nothing was in its proper place. Minus 2 stars.

Then they didn't have any of the wheelbarrows built that I wanted despite showing over a dozen in stock. There were 9 pairs of arms, but no buckets, so even if I wanted to build it myself I couldn't. They checked out front for me, but no luck there either. Not surprisingly, they had plenty of the (many) models that get poor reviews built, but the the only one that gets really good reviews was not built. They need to get their act together and build what people want. Minus 1 star.

I also received mediocre service, at best. I had to flag down one associate, who was walking around on a mobile phone. She was clearly not interested in helping me (i.e., annoyed by my asking), but she had another person call yet another person to come help me. When he arrived, he told me he didn't know much about the stuff in the garden area, since he works in electrical. And it was like 6pm, not minutes before close, so why can I not get someone who knows that area? Cashier was the only person who showed any desire to be of service. Minus 1 star.

Side Note: I went to the Salem Store (#4006) the night after this, and despite it being within the last hour they were open, I received very good service from all four people who helped me. They even found me the one (and only) wheelbarrow they had built, which was great, but also ridiculous they didn't have more built since they showed 16 on hand. And they have all the drain pipe and fittings inside AND super organized. SO MUCH BETTER than this store!

 9 years ago (15-11-2017)

The manager Karmen or Carmen how ever its spelled...Went above and beyond with us today.Great customer service.I asked an employee about her...he said" i love her".Really one of the best experiences i had...The whole time i didnt know she was the manager.Our small family business will be shopping at that Home Depot for sure.

 8 years ago (23-03-2018)

Renting a wood chipper for the first time was an experience to share. Wood chippers are not light and it took two strong men to put my rental into the back of the truck for me to use for the next 4 hours. When I returned the rental, there was one small Clerk. He actually asked me to help him take the wood chipper out of the truck without using any ramps for help as the two gentlemen did when I rented the wood chipper. I am a 62 year old woman with two bad hips and quite the limp these days. I can't believe this little runt of a clerk ask a woman, let alone ask a customer to help.

 9 years ago (17-03-2018)

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