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The Home Depot

  1. West Roxbury
  2. Dedham Hardware Store

Reviews, get directions and contact details for The Home Depot

The Home Depot

About

To contact Customer Service please call (866)466-3337, then press option 7.

Story

The W Roxbury Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to West Roxbury, MA residents. Let us help with your project today!

Address: 1213 VFW Pkwy, West Roxbury, MA 02132, USA
Phone: (617) 327-5000
State: Massachusetts
Zip Code: 02132


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Reviews
Placed an order online that was intended for delivery, but got processed as pickup. I immediately called the store to correct it but the staff were completely unresponsive and rude. Here's how it went: someone picked up on the 15th ring. I explained the situation calmly. Without a word or explanation the man then transferred me to another department. Another 15 rings later someone answers in an angry tone "can you hold?!". A little surprised but still trying to be understanding I reply politely "sure, no problem." I've now been on hold 20 minutes and doesn't seem they're coming back. The service here isn't just bad, it's non-existent.
8 years ago (15-06-2017)
I can always find at least one employee that knows the product well & is informative. They have awesome customer service. A great team that works together.
8 years ago (14-06-2017)
I would give them negative hundred stars if I can to because there is this unprofessional incapable piece of dump 'supervisor' Shayla in appliance who does not deserve any jobs for the rest of her life. At the end of her call, she puts the customers on hold without saying anything. she kept on insisting to call the customer service instead because she can't do her job right. And then I called the store manager Damion or something and he was just like the same thing as shayla, an incapable nitpick trying to find the customer to blame so that they can't return things for the right reason. He just says he can't do anything and that the appliance company has to do this for them(basically that no worker in that home depot store has any kind of pride or capabilities. The workers at home depot are just incapable and unprofessional) then he hung up the phone without saying anything. What pieces of garbage works
8 years ago (13-07-2017)
Went in to make a lot copies of keys. The sales rep was awesome! Great customer service!!!
8 years ago (08-08-2017)
Half the price scanners don't work. Staff seems to avoid you when you want help. Limited items over other close by Home Depots. Just go the the Lowe's down the street or the Quincy Home Depot for better luck.
8 years ago (01-06-2017)
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