The North Face

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About

We exist to inspire and enable athletes to push their limits - to seek new routes, new lines or new distances and to NEVER STOP EXPLORING.

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The North Face® offers an extensive line of technically advanced outdoor performance apparel, equipment, and footwear. We push the boundaries of innovation so that you can push the boundaries of exploration. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance athletes, and explorers.

Address: 714 W Main Ave, Spokane, WA 99201, USA

Phone: (509) 747-5389

Website

State: Washington

Zip Code: 99201

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews

Buyers beware!!  I must share my horrible experience at the Spokane store.  Three weeks ago I went shopping in The North Face store and when my wife and I walked into the store there were only a few customers.  We were totally ignored by the very young staff (they were too busy talking among themselves).  We had to go up to a young man and ask for help.  We purchased 2 jackets and a pair of shoes for just under $500 total.  When I gave the employee my credit card he could not get it to work on his pad he was using.  I assured him my credit card was good and should not be a problem.  He said that he had a work around that should work.  The work around was for him to sell me a gift card and then use the gift card for me to pay for my purchase.  It seemed a little strange but I agreed to try it and he made it work.  Please keep reading because you won't believe what happened next!  After wearing my $145 Ultra Fastpack II Gore-tex shoes for 6 days they started to come apart at one of the seams so I took them back to the store for replacement.  The same young man that sold them to me said they will have to send them in for repair and it will take 4 to 6 weeks.  I found that very hard to swallow but I had no choice so I am still waiting for my shoes after 3 weeks.  After the way I was treated I made the decision that I was going to return the 2 jackets that I had not taken the tags off of yet.  When my wife returned the jackets with the receipt to get a credit on my credit card for the return she was told that they could not give a credit card refund because we used a gift card to make the original purchase.  ARE YOU KIDDING ME!!!  Now I know why the young man could not get his pad to accept my credit card for my purchase but he could get his pad to accept my credit card to purchase the gift card.  BUYERS BEWARE. . . . . . THE NORTH FACE STORE IN SPOKANE HAS SOME SERIOUS TRAINING PROBLEMS!  I am sure not all TNF stores are this inept!

 8 years ago (23-10-2017)

Really want to give this no stars!!! Went into the TNF store this afternoon and had one employee walk right past me not even saying "hello" or ask "can I help you". The couple of employee's I saw working were interacting with each other and I heard them comment to other customers about a sale that they had going on but wouldn't even talk to me. I will start to look at other brands that pride themselves on better customer service in a retail setting.

 8 years ago (05-08-2017)

Manager very hard to work with and treated very poorly.

 7 years ago (05-02-2018)

Bought an item in the store that turned out to be the wrong size. It was faster to order a replacement online due to local weather conditions. When I returned the one I'd bought in-store, I was chastised by an older woman, who seemed to be the manager, because I negatively impacted the store's sales numbers. Some of the employees here are actual outdoor enthusiasts, others obviously only care about the bottom line.

 8 years ago (15-02-2017)

North Face in downtown Spokane joins Apple and other high end stores to make RPS a high end shopping destination. Clean store with helpful staff! I love their coats!

 9 years ago (19-08-2016)

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