The UPS Store

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The UPS Store Phoenixville offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - In The Maple Lawn Shopping Center.

Address: 518 Kimberton Rd, Phoenixville, PA 19460, USA

Phone: (610) 917-8100

Website

moc.erotsspueht@3723erots

State: Pennsylvania

Zip Code: 19460

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Reviews

Do not use this store for printing services. I have come there in the past for basic printing from a thumb drive and had no problems, with previous employees. The service has progressively declined there over the past year. Between the 5 people that were working there on 10/13, it took them over an hour to figure out how to print the 3 items that were properly formatted and had been printed there previously, with no problem. The prints came out crooked, because they couldn't figure out how to load the paper, so they trimmed some of them and charged me for it. The other prints I paid to have them cut were cut crooked and every one was cut different. I left half of them there, because they were unusable and was charged full price for my entire order, which was astronomically higher than it had ever been before. The employees were arguing, some yelling and cursing. I am generally not one to leave complaints for retail services, but this was the single worst retail experience, I have ever had. I will not return and would not recommend this store for printing of any kind.

 9 years ago (14-10-2017)

Absolutely terrible customer service! This was my first time going to this location to have fingerprinting done. I arrived at the facility at 5:10 PM, waiting in line for 15 minutes to be told, "I'm too busy. I have other customers. Come back tomorrow at 12. We're open 10-6." I'm sorry I didn't realize that 5:25 PM on a Monday was not within that timeframe for something that would take 10 minutes maximum. If there are limitations on when fingerprinting can be done, that should be advertised. I will never come here again. I had a great experience at the UPS store on S Henderson Road in King of Prussia; they had me in and out in less than 10 minutes.

 9 years ago (14-11-2017)

Need printing done?:  GO TO CHRIS @UPS store.  He tranformed a heavily pixelated picture that needed to be enlarged, and made it into a masterpiece!  But the best thing is, he was really into the project - making sure his details were spot on and his communication was at an above professional high level! Very grateful for this experience!

I highly recommend Chris if you need any printing done!

 9 years ago (07-09-2017)

After my other fancy expensive printer person screwed me over, I was desperate to find a place I could get elaborate invitations for my son's rapidly approaching  bar mitzvah done in lightning speed and with high-quality.  I figured why not try my local UPS. From the moment I came in the door Chris was on it.  He pulled up templates, was really patient with me in picking a design and making custom adjustments, and promised he could have the invitations, color matched envelopes with addresses preprinted  in calligraphy, with postage within 24 hours. I was skeptical since I'd just been burned, but he really came thru. By the next morning the invitations and envelopes were done and done perfectly as promised.  I couldn't believe it!  And the price was a fraction of what "fancier" printer services charge for the same quality.  
The invites got sent out that day on schedule!! 
  It is truly rare in this day and age to find people who really care about their customers and will put in the extra effort to do a great job for them.  These guys did. I can't recommend this UPS store enough! 

 9 years ago (28-07-2017)

I've been this store approximately 3 times. I think the female store associate is very helpful. However, one of the male associates, Joe, is very rude, ignores customers, and appears racist in the way he treats non-white customers. Additionally, Joe seems inconvenienced when asked simple questions about machinery and printing. He is always in a bad mood and blatantly ignores me when I ask for help. Don't waste your time here, VERY unprofessional. Due to terrible customer service, I was charged $15 for printing 6 pages. Joe, you obviously seem unhappy with your job and should find something that doesn't make you so miserable. Please stop trying to spend your miserable state with the rest of us.

 9 years ago (28-05-2017)

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