The UPS Store

Reviews, get directions and contact details for The UPS Store

About

We support small businesses with the products and services they need. We’re locally owned too. And while we know you love being on your own, with us, you’re not alone.

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The UPS Store Garfield Heights offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Garfield Commons Next To Subway.

Address: 12600 Rockside Rd, Garfield Heights, OH 44125, USA

Phone: (216) 475-7855

Website

moc.erotsspueht@1370erots

State: Ohio

City: Garfield Heights

Zip Code: 44125

Opening Hours

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 10:00 AM – 3:30 PM
Sunday: Closed

Update Info

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Reviews

If I could give more than 5 stars, I would. Tony and his team at The UPS Store (#0731) in Garfield Heights, OH are the best in quality, customer service, price, packaging and ensuring the items shipped arrive at their destination safely and on time (except when the weather holds up shipments - and of course, Tony and his team have no control on that).  Over the past 3 years, I have had many items shipped from this store to California and have received the most wonderful customer care whenever I am contacted, whether contacted by phone or email. AND that's an important point - Tony and this team use email to contact their customers (if that's their preference) - which opens up options.  For me, having items shipped from OH to CA is seamless, and I appreciate that Tony and his team provide updates by email as well as the tracking number. Plus, they are prompt to respond to emails. So please consider using The UPS Store (#0731) in Garland Heights, OH for your next shipment - large or small, they handle it all; they are professional and responsible - a great group of folks.  Say please say hi to Tony and his team!

 8 years ago (19-03-2017)

I had a package being sent to my home, but I wasn't home to receive it and it was sent here. I came to pick it up. I gave my ID to find my package to the man who worked there. who took a quick scan of the packages and said it wasn't there. He really did not try to look for it. He asked for my tracking number which I did not have on me. But I was certain that the package was there.I left frustrated. Few minutes later, I come back with my boyfriend and it was a woman who took care of us and she had an attitude because she saw I was just there trying to get my package. He showed her the email that it says it's there and she asked for tracking number which it says it was there. With an attitude she asked if the package was under someone else name.She asked how will the package come in as if I know how the sender will have my package. it took her 15 minutes to find my package. Both employees were just rude and lazy. They were explaining it's easier if you have your tracking number. my tracking number has nothing to do with finding my package that was in front of you this whole time. If I said I received a email saying it's there. It is there. They were finding every way by asking me all these questions to prove me wrong but I was right the package was there the whole time. I felt if they were doing their job efficient the first time, I would of never gone through this trouble. I wasn't even rude to them, but they were rude to me. Horrible customer service. because of this experience I have a sign outside my door to leave my packages outside my home, so I wouldn't have to go through this experience again.

 9 years ago (22-12-2016)

Very slow service. Very disorganized shop.

 7 years ago (12-02-2018)

Read the reviews at a # of locations and customer service was lacking. This UPS Store had all glowing reviews here. I was skeptical but went out of my way to go to this location. My goodness, this was probably the best customer service I experienced in a while. The lady helping me even asked the UPS Truck Driver to wait a couple more minutes to get three of the packages I was shipping sent out today. WOW, she was fabulous. I would go out of my way to use this location again. Highly recommend this UPS Store for going above and beyond. Thanks!!!

 9 years ago (15-07-2016)

I absolutely LOVE THIS STORE.. No matter my jay b they are there and have it done immediately. During my fathers funeral I needed Obituaries immediately and they did!

 8 years ago (10-05-2017)

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