The UPS Store

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We support small businesses with the products and services they need. We’re locally owned too. And while we know you love being on your own, with us, you’re not alone.

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The UPS Store Benicia offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Solano Square Behind Bank Of America.

Address: 77 Solano Square, Benicia, CA 94510, USA

Phone: (707) 747-1699

Website

moc.erotsspueht@9514erots

State: California

Zip Code: 94510

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Reviews

Arrived there 3 mins before closing and still was fixing the shipping box.. I needed to ship that day and the ladies were great and helped me complete everything, past closing time. Awesome customer service! Thank you 

 9 years ago (03-06-2017)

I dropped off Amazon return, very friendly and excellent service.

 9 years ago (07-06-2017)

I am having a terrible experience with this particular store.  First they refused to ship frozen fish, I had to get UPS on the phone to explain to them how they are able to ship fish.  We finally shipped 2 boxes of fish out that just made the end of day shipment due to their lack of experience and very poor professional attitude towards the customer (me).  I paid a very high premium to make sure that the both boxes got to their destinations at 10 am the next day.  1 box made it, the other box was lost and never found, I was never notified.  I was told at the time of shipment that each box comes with a minimum of $100 insurance that you can collect if the box does not reach its destination by said time.  I am trying to collect on the $100 insurance, I did not declare anymore, which I should have b/c their was at least $500 worth of fresh fish from Alaska.  It is now going on week 4 and UPS finally said that they gave the store the ok to pay the insurance and the store would be in contact with me.  I have called the store twice, patiently and politely, but I am only getting excuses why they are not paying the minimum insurance.  My patients is running out and I do not care for their attitudes and how they are treating the customer, like it is my fault for their incompetence.  I would not recommend this privately owned UPS store to anyone.  I will go out of my way not to use this UPS branch location.  Horrible experience, not customer friendly at all.

 10 years ago (13-07-2016)

Do not trust this place for any service involving faxing or scanning. I went here for the first time today and was quoted by Elizabeth when I entered that scanning would cost me $2/document. I needed to scan two documents (7 pages and 12 pages) and then fax the 7 page one. When all was said and done, I was charged $28.50 to do this.
Come to find out, the owner has decided to charge $1/page for scanning, plus a $2.50 fax fee, plus an additional $1/page for the faxing. I could have shipped my document to arrive the next day via mail for less money at FedEx or The Mail Place (which is right up the street).
Top all of this off with when I asked about why I was misquoted in pricing when I entered, the owner's reasoning was that it's Elizabeth's first day. Apparently that's the customers fault, and it costs you almost $30. UPS cannot do anything about this because the location is a franchise - your only hope is to try to address it with the unreasonable owner, who is rude and aggressive. Go somewhere else.

 11 years ago (27-10-2015)

My husband dropped off 5 to 6 boxes and when he arrived home his receipt said one was left.
When I alerted the staff I was told he had to come back and identify the boxes-no mention of the
return address on each package.  Welcome to the 1st grade.  What has happened to my sweet
little town?  There used to be a lot of pride in providing good service.  Now, the word of the day is
hurry up and let me hang up or close the doors. It seems they watch the clock and nothing else.
We need another ups store in Benicia.

If you have important mail-take it somewhere else.

      
      
      
 12 years ago (25-11-2014)

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