Thurston Auto Plaza

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Address: 2800 N State St, Ukiah, CA 95482, United States

Phone: (707) 832-4106

Website

State: California

City: Ukiah

Zip Code: 95482

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

While I have only interacted with one sales person there - I was horribly turned off. I enjoy cars, working with sales people (weird I know), and the general process of buying a new car. I pride myself that I don't approach a sales person with disdain, or expectations of what cannot happen - and usually in return I have a fun conversation and a sales person interested in helping me out while I don't try to expect 50% off a new car. However, I interacted with a sales individual here this past weekend that absolutely horrified me. They were so desperately hungry to UP SALE me I was quoted numbers that had a 20k deficit, I decided to give them the benefit of the doubt and explain it - and again was quoted a price 20k above the sticker price of the vehicle. After stating, strongly, I was going to take off - they began to talk to me about the options of leasing. Again, benefit of the doubt, I've never looked into a lease or considered one - and don't know much about them. I allowed them to give the pitch, and asked "All things in life have a positive and negative... what is the downside in comparison to financing?" The sales person continued to make the point that A. There is NOTHING (I asked twice to make sure I wasn't assuming) wrong with a lease, B. It is the BEST option (so why didn't we lead with that? and C. I should do it this second. 

Anyways, long story short, very disappointing that I come in level headed, happy, ready to buy, and excited for the process - but I left after a salesperson tried to up-sale me and push THEIR desire THEIR sale THEIR needs. So I bought one in Santa Rosa and it was awesome :)

 7 years ago (12-02-2018)

Just purchased my third vehicle from Thurston Toyota. The last two, I have been helped by whom, in my opinion, is one of the best salesman, Michael! He’s patient, willing to address all your questions/concerns, and makes the whole experience a breeze. Both Michael and Octavio (from the finance dept) made me feel confident with my purchase. I am forever a loyal customer!

 8 years ago (25-01-2018)

There’s no where else I’d rather buy a car ....! Because of Trevor and his team we continue to come back. We have brought several people in and all have had wonderful experiences!!!! They are up front, polite, professional and work hard for your business. 

I give all my business to them even though they are 73 miles away. It’s hard to find a trusted dealer. 

Love this place and the family like atmosphere!!!

 8 years ago (06-01-2018)

Sales (so-so), service advisors (really good), actual service (questionable).

 7 years ago (02-03-2018)

Horrible customer service and overpriced parts with exaggerated labor time. I will never bring a vehicle here again.

 8 years ago (30-01-2018)

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Thurston Auto Plaza

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