Tim Hortons

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Address: 17210 E 9 Mile Rd, Eastpointe, MI 48021, USA

Phone: (586) 775-9000

Website

State: Michigan

Zip Code: 48021

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Reviews

Numerous times the drive thru cashier does not give change back, or tries to give wrong change. Most of the girls are rude, have an attitude and don’t have the ability to do a proper job. You have to know the certain times to come to this location if you want decent service, your money in change and good food and drinks. Sadly,  this location is going down hill rapidly.

 7 years ago (20-10-2017)

Worst sevice. Consistently wrong orders. The manager doesn't help when you bring the mistakes to his attention

 7 years ago (02-11-2017)

I wish they would get my orders right and then I could give them more stars

 7 years ago (23-10-2017)

Food is on par, coffee strength & service can be hit or miss.

I'm here many mornings and leave satisfied with my order, but more often than not I am unhappy with the attitude of the employees. I have had bad moments, of course orders go wrong but they should never hesitate to fix it; however I've learned if the manager isn't on the floor they will sometimes attempt to convince you that you ordered wrong and are stuck with the consequences.

I've also come to understand that many of the menu options are unavailable within the last few hours of operation for the day; I understand the employees are eager to finish the day but its very unprofessional.

I witnessed a physical altercations between employees once, they had been bickering prior and the fellow staff was encouraging of the rising tension between them.

Another instance where I had to get my sandwich remade (which as often of an occurrence as this is, I am still polite and respectful) and a separate employee who had been standing to the side behind the pastry display starting loudly complaining about people, which unbeknownst to me at first but I was actually the target of her pessimism; on my way out she said "If I ever see you on the street, you better run." to which I could not fathom nor get her to respond as to what I had done wrong.

I called on multiple occasions to get in touch with the manager but the assistant manager claimed he was busy, usually in a meeting or assisting other customers.

 7 years ago (07-09-2017)

This Tim Hortons is always clean. The staff takes the time to make sure it looks nice in there. Plus the items are always fresh.

 8 years ago (30-07-2017)

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