Tri County Roofing & Gutters

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Address: 858 W Lincolnway, Valparaiso, IN 46385, USA

Phone: (219) 548-0897

Website

State: Indiana

City: Valparaiso

Zip Code: 46385

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

BE CAUTIOUS!  I made the mistake of calling this company for a roof certification. Instead of telling us that the roof was in need of repairs and providing us with an estimate. They provided us with an estimate and a certification paper that said they would certify the roof if we payed $4,000+ in repairs! They charged us $250 for a certification that is only useful if we pay them to repair roof!!!! I should have asked for an estimate first!!!

 8 years ago (13-10-2017)

I rate this company negatively; sadly.  Before I decided to have them do my job I researched online and read many reviews.  I subsequently got numerous quotes and decided to go with this company because they seemed professional, highly recommended by reviewers, and timely.  The represented was prompt to my house with a given quote that day.  I then decided to have them do my job.  Half down payment (deposit) was requested.  The day it was requested I paid, but with no given completion date.  I had to inquire twice for a job date.  A message was left for me on a specific day and I was told I’d have a job date by the next day.  Well the next day arrived and no call or message.  I had to inquire with the company for my job date proactively.  Not something I think a paying customer should have to do.  Granted its spring time and I’m sure they’re clogged with customers, but if you’re going to go out there and get customers you better have time for each and every one of them with the same timely needs met.  I also requested a quote for another item in which the vendor was blamed for no response.  If you want the business for the extra item I think the representative should work hard to get the quote from the vendor for the customer as requested by the customer and promised by the company representative.  I was compassionate again to the back log this company most likely had with the weather breaking, and I was also sensitive to bad weather days.  But things should be planned or at least let the customer know what’s going on.  It seemed as if this company was going to show up whenever they wanted because no estimated job date was given initially.  After I inquired about the job date one was given to me.  The representative offered finding out a specific time frame for my job on the date so I would be aware.  No call was received and the company worker just showed up to do the job.  It was like pulling teeth to get a specific answer for my job through this process.  I felt as though I didn’t receive adequate customer service as promised by the professional look of this company, and its reviewers.  I was happy with my work in the end, but feel unsatisfied as described.  Beware if you like things done on a schedule and timely.  This company, though experience, shot down my expectation of that with them.

 13 years ago (07-05-2013)

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Tri County Roofing & Gutters

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