Truckee Automotive

Reviews, get directions and contact details for Truckee Automotive

Address: 12219 Business Park Dr a, Truckee, CA 96161, USA

Phone: (530) 587-5705

State: California

Zip Code: 96161

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Reviews

This place will take you to the cleaners and the steal from you. Stay away

 8 years ago (29-09-2017)

They've always had great and upfront honest service! I have and will always my have my truck taken there for anything!

 8 years ago (23-05-2017)

Jerry was honest and efficient when my Jeep broke down after camping in the area. I had it towed to him after talking w a friend who is a local real estate agent and knows Everyone. Truckee Automotive is a trusted business and we all know how sometimes things don't go well with mechanics! Not these guys. Great customer service, no BS.

 9 years ago (19-08-2016)

Got my truck in in a pinch, got the work done in a timely manner and at a fair price.  Only part I wasn't too happy with was after I picked up my truck noticed someone decided to go through my stuff in my glove box and holder attached to my sun visor. I already know not to leave valuables in a vehicle while at a shop. Didn't notice anything missing,  if their is is nothing important.  Just bummed to have it happen at a shop I trust. Not sure if I'll be getting work done here in the future........

 9 years ago (19-06-2016)

If you have something go wrong with your car, go somewhere else.  Bottom line, it would've been much cheaper and quicker to get it towed to Reno.  My car broke down driving over the Sierra's and this shop was the closest one and said I could get it towed in.  It was Friday and they said they could look at it on Monday.  By Wednesday they figured out they needed to remove the transmission to figure out exactly what happened.  

After 2 weeks they finally determine the cause (broken flex plate).  Jerry, the owner, promises to call back with great regularity.  It never happens.  He promises progress that day or the next.  It never happens.  He's quick to apologize, and promises results when I say I need to get this car fixed because rentals aren't cheap and I need a car to get to work.  But nothing changes, and I have to call every few days just to hear more promises.  

It eventually takes one day short of 4 weeks to get a new flex plate in and back together.  Jerry calls, tells me it is all done and gives me the total.  I go in the next day to pick it up and he tries to add over $50 to the total.  We compromise on the price and when we go to the car he shows me that the latch to the tailgate is now broken and they had to use a rope to tie it shut.  Never had a problem with it before, but suddenly it's broken.  Odd he didn't mention that before I paid.  He said they lubed the latch and tried working it, but couldn't get it to work.

I get the car on the road and as soon as I get it on the highway it is shaking like it's about to fall apart.  I limp it back to the shop via side streets after getting off the highway.  Several hours later and they figure out they didn't quite put it back together right.  Thankfully I took another day off work and got there early, because you can be sure if it was after 5 o'clock I'd be stuck without a car for the weekend, despite promises it was done.  

I spent 3 hours replacing the latch on the tailgate and have offered to split the cost of the part with them since it was old and not pay for my time, since I'm sure it would only take a mechanic an hour or so.  Every time I talk to him he says he has to "think about it" and says he will call back by noon the next day.  Each time he's had at least a week to respond, but he doesn't.  Now he seems to be ducking my calls and I think I'll have to go through the Bureau of Automotive Repair to try to get some money back.  

Maybe if you're local he'll try to do well and make sure you're all fixed up in a timely manner.  If not, just pay the extra tow charge.  There are some pretty good shops in Reno.  

 10 years ago (11-08-2015)

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