Turner Ace Hardware

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Address: 13164 Atlantic Blvd, Jacksonville, FL 32225, USA

Phone: (904) 221-6512

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State: Florida

Zip Code: 32225

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Reviews

In the lot of cases Home Depot or Lowe's has more stuff and easier to find. But there are a few things that Ace Hardware is better with. They have the Big Green Egg and all the accessories, they have some little brass or copper details that other stores don't, they also have a big selection of outdoor furniture. Service is good if you work with the manager, employees don't seem so good.

 8 years ago (24-12-2016)

We go there often - best combination of price, selection and service.

 8 years ago (04-02-2017)

They sold my fiance a generator over the phone before hurricane Matthew. They did not tell her it was approx 8 years old and used. The handles and wheels were really rusty. The generator itself was scratched and dented all over (I have photos). I called my fiance when I went to pick it up and make sure she knew it was old and used. I was unable to reach her on the phone but the girl at the register at Ace assured me she had told her about the condition of the generator. I believed her and left the store with the generator.  As soon as my fiance saw it she had a fit. She had been led to believe it was a new generator. Who can blame her? Who knew Ace hardware is a pawn shop selling used items? I think everyone would assume anything Ace sells is new. Furthermore they raised the price of the generator to several hundred dollars more than it would have sold for new approx 8 years ago. They knew customers were vulnerable and needed generators so they engaged in price gouging. We never used the generator and returned it shortly thereafter. The girl at the register told me I could not return it. The owner wasn't there so his incompetent son Mitchell Turner "helped" me. He reaffirmed we could not return the generator (we were well within 30 days, receipt in hand and the generator was never used by us. It was returned in the exact same battered condition as we received it).  He then became confrontational and told me, "We don't need your business and don't come back." I left the generator at the front counter and left. They still haven't refunded our money ($534.99 for an old used generic generator) and she had to file a charge back with her credit card. We are in the process of reporting them to the state attorney for price gouging. Normally I support small local business' but all future hardware purchases will be made at Home Depot. They have better prices and actually provide customer service. Mitchell Turner is in his current role due to obvious nepotism and he is not doing his daddy's business any favors.

 8 years ago (12-11-2016)

Have had nothing but positive experiences with this store.   I do shop the other mega stores but if I want some advice that's not just about selling me something I'll drop in this Ace.  They are quick to offer other retailers if they can't take care of my need.  I respect that and that earns my business when they fit my need. 
As to mailbox keys, you only have to have your mailbox breached once by some ripoff artist who got your bank statement to respect the fact they don't jump to duplicate mailbox keys.

 8 years ago (04-09-2016)

I called to get a price quote for a dryer cord. I was on hold for fifteen minutes and gave up waiting. I'm going to Lowe's.

 8 years ago (22-05-2017)

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