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Tux Shop

  1. Florida
  2. Palm Beach Gardens Department Store

Reviews, get directions and contact details for Tux Shop

Address: 4550 PGA Boulevard, Palm Beach Gardens, FL 33418, USA
Phone: (561) 626-8899
State: Florida
City: Palm Beach Gardens
Zip Code: 33418


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews
I am 15 years old. This Tux shop is extremely nice. We purchased a full tux 1 year ago from this shop. The atmosphere is great, and the employees are professional! However, as much as it kills me to leave a one star review, I feel it's only fair to do so for the sake of others reading this. We recently made an appointment to go in and have my tux let out. At the recent appointment to have my tux re-fitted, I had the entire tux with me. (Bow tie and cummerbund in a bag, as well as studs and cufflinks already on my dress shirt.) As I was changing into my full tux to have the new measurements taken, I remember the studs (black button covers, you can't miss them) on my dress shirt as I was dressing and un-dressing during the appointment. At the end of the appointment, I neatly left my full suit and accessories (bow tie in bag as well as studs and cufflinks still on dress shirt) neatly hung up in the changing room. As usual, everything went well and Susan the owner was great. About a week later, after my tux had been let out, we quickly stopped in to pick up the tux. The entire tux was already prepared in plastic wrap and on hangers for our pick-up time which was nice. We trusted that everything was there. The little bag with my bowtie and cummerbund was there as well. A couple days later, at my first concert of the season, everything fit just fine, however, I realized my Studs (black button covers) and Cufflinks were missing and no where to be seen. Long story short, the day after my concert, we called the Tux Shop and simply told one if the employees what we were missing. (The Studs and Cufflinks.) They got with the owner (Susan) and they told us to come on in. A few days later we visited the shop and began telling the employee at the front desk who we were. Seconds later, Susan the owner stormed up to us from the back. (She knew why we were there.) She didn't want to listen for long and she emplied to my mom and me that I was lying or we must have been losing our minds. We tried to calmly tell her why we know her shop lost my Cufflinks and Studs, but she wouldn't let either of us talk for very long and she didn't want to listen to what we were saying. As a Tux shop owner, you'd think Susan would want to at least listen to a loyal client, but she was just very rude and didn't want to listen. She was so single-minded and didn't want to take responsibility, that she actually tried to make us believe we never even bought the Cufflinks and Studs from her! Meanwhile, this is my VERY first time having to wear a full Tux so this is obviously the only Tux shop that we have been to. Plus, it's suggested that I where Studs in the Symphony where I perform, so obviously we would have made sure to purchase Studs and Cufflinks from the Tux Shop the same time we originally got my Tux! Even though I'm 15, I'm a business owner and I strive to go above and beyond for my customers rather than have a disappointed customer leave a 1 star review. I do realize that there is no need to cater to people as a business owner, but at the Tux shop, this was such a trivial situation. Unfortunately Susan had to turn on us with her untactful, condescending, and an "it doesn't matter to me" type of attitude. (Even after a year worth of business, talking, and appointments.) If she had been kinder to us, it would have be better. It's about how you respond to customers more so than the actual situation at hand. My advice to you is that I would take your business elsewhere, because it's pretty unfortunate that some business owners put on such a friendly "front" but then when there's a little issue, the true colors shine through. Of course you won't know that until it's too late. Just read the other 1 star reviews on here, I'm not the only person! Don't get sucked into thinking this is a classy, perfect shop and there is never a chance of disappointment!
8 years ago (18-11-2017)
The professional and personable service is and has always been perfection. The quality of tuxes and fittings impeccable.! WE have been using their services for over 20 years.
8 years ago (27-05-2017)
Great service and nice TUX.
8 years ago (22-12-2017)
Best place to rent a Tuxedo, I got married two months ago and before I went here I went shopping around in other stores and they didn't even care I was the groom, they didn't even let me try their tux but Tux Shop did so much more for me. Ana helped me and let me try all the tuxedos that they have and they modified their tuxedo so it would look like it was made just for me. Thanks, I will definitely be back.
9 years ago (09-09-2016)
I am over joyed by the experience I had at this business. The tux shop owners and staff went above and beyond to provide exceptional service. If I need any other formal wear needs I will not hesitate to go to this business. Thanks so much for styling us for my wedding everyone looked amazing.
9 years ago (29-10-2016)
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