U-Haul Moving & Storage at Gilbert Ave

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About

Moving Made Easier.

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 2320 Gilbert Ave, Cincinnati, OH 45206, USA

Phone: (513) 861-2800

Website

moc.luahu@lridbbf270077

State: Ohio

City: Cincinnati

Zip Code: 45206

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

EXTREMELY RUDE:

I came in today to purchase several boxes and inquire about a truck rental for moving office furniture. Upon arriving there were no clear/available parking spaces, so I parked off to the side away from any lane of traffic in the parking lot.

As we were standing in line, an employee (whom I later found out to be named Arvis) yelled into the store from the open door "Aye, who car this?" while pointing at my car.

I spoke up and claimed it figuring he was going to ask me to move it. No big deal.

Instead when I responded he rudely said "Didn't you see that spot over there?" I replied the spot he was pointing to was a handicap spot and he closed the door and walked off into the parking lot... without asking me to move my car.

He came back a minute or 2 later "Aye, you gotta move" So I start walking to my car to move and I heard him saying smart something under his breath.  I replied "You know there's a way to talk to customers and there's a way not to talk to customers... and this is not how you talk to a customer.  You've been extremely rude." 

My new best friend Arvis chirps up and tells me "Look there's a spot there and one over there. I gotta move these trucks and you in the way."

I asked his name, grabbed my coworker from inside and left.

I don't make a habit of spending my money at stores wherein I'm spoken to like a child and disrespected.

Arvis, I wish you nothing but the best in life and hope that someday you get that promotion from cleaning the trucks to working the front counter so that your personality can shine bright like a diamond for all to see.

Update: I was just contacted by the gentleman and am posting this screenshot to further document the situation.

 7 years ago (12-02-2018)

Garry and Dia are excellent to work with! Very helpful and accommodating with my last minute moving plans! I highly recommend this U-Haul location.

 7 years ago (22-11-2017)

This U-Haul location was awesome! I was moving apartments across town with about 4 weeks in between leases. So I needed to buy boxes, rent a truck, rent a U-Box, and then schedule a U-Box drop off after a month. The prices for their boxes are super reasonable. They have every type of box you can think of. I especially liked the wardrobe style because it made unpacking a breeze. Once I had all my belongings packed I arrived at U-Haul at the designated time to pick up my truck. The whole process only took about 20 minutes. I returned in less than 4 hours to load all my items into a U-Box. One of the employees was nice enough to help me load all my items into the U-Box. This was above and beyond what I expected and totally unnecessary! But much appreciated. After less than a month I called to schedule my U-Box delivery. It was a little difficult to get through to the U-Box representative but they got my box delivered within a few days of me calling. The drop off was seamless with the delivery truck driver Tina being especially efficient and nice! I noticed that I had been charged for an additional month of U-Box rental fees and called to get a refund. After a small amount of confusion I got a call back from the manager, Jerry, who refunded the charges. He was apologetic and made it right. Any hiccups that I had during this process were completely turned around by the customer-service oriented individuals who work at this location. Keep up the great work everyone!! I will definitely be recommending to my friends and family.

 7 years ago (25-08-2017)

Had a problem with another location. Was sent to Gilbert . Thankfully they were able to help me resolve the issue! Fast and Friendly! Recommend only using this location!

 7 years ago (21-09-2017)

About a year ago I had a very distasteful experience with moving my things into a storage unit at this location. As I came back a few weeks ago to get my things back out, I was extremely delighted to see that the new staff was not only amazingly helpful, fast, and kind, but an employee named Tony specifically helped me out to the fullest extent of his position. He made my time there very efficient and warm welcoming, as I had a pretty long drive there and back with having to arrange and all of my things in a truck bed and tie it all down. Tony was very professional and understanding of my needs there, and assisted me WAY beyond the previous employees I had encounters with the first time I visited this place. In all honesty, If Tony isn't a manager or some other high up position, then I would be surprised, because he definitely acted as one. Thank you, Tony, for making my experience here very easy and wonderful! Definitely recommend this place to anyone.

 8 years ago (10-03-2017)

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