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U-Haul Moving & Storage at University of Missouri

  1. Missouri
  2. Missouri Storage

Reviews, get directions and contact details for U-Haul Moving & Storage at University of Missouri

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 800 Business Loop 70 W, Columbia, MO 65203, USA
Phone: (573) 449-3094
moc.luahu@lridbbf660537
State: Missouri
City: Columbia
Zip Code: 65203


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info
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Reviews
I went to this location to rent a pick-up truck for the day. While getting my reservation pulled up on the computer, the clerk stopped to help other clerks. When we did go out, after purchasing insurance, the clerk pulled the truck around and was about to send me on my way. I asked if we could do a walk-around with the vehicle, and he told me that was not necessary, as they inspect the trucks upon return. When I insisted, I noted that the cab was dirty (stains on the seats and floors) as was the bed. Additionally, there was a deep scratch on the truck. More disturbingly, I discovered that the odometer was approximately 1,000 miles off from my printed contract. The clerk said he would fix it and opted to give me a different pick-up truck. The other truck also had issues, including a TPMS indicator that would not turn off, even after he had filled the tires. I have rented trucks from U-haul across the nation and this was, by far, my worst experience. This center has a lot of packing equipment, so while I might purchase goods from here in the future, I will not rent a truck from here again if I can avoid it.
8 years ago (07-11-2017)
When I came, two windows were busy. There was some woman sitting at a desk writing stuff on post-it notes. She could not be bothered with me. She did finally look up after about 5 minutes and inform me that one of the other folks will be in to help me. Okay then... Guy finally came in. (Not his fault. It was the end of the month and they were getting slammed. Not too slammed for Mrs. Lazypants to get up from her post-its, but I digress....) When he came in, the lady came and told him that I was there to pick up a truck and trailer. Oh, now she can get up? And to do something totally useless. Like I was there for ice cream or something....oops, there I go again.... Anywho, they got me set up and out of there. When I got home, I found that they had not loaded my blankets or appliance dolly. Nice. When I called back, I was informed that they would be closed before I got there. Oh, can't stay open a couple of minutes to rectify your mistake. Super. The main number connected me with the place on Paris Rd that stayed open a little later. Dude was really nice and helpful. When I needed to come back and get a trailer for the last bit of stuff, guess who I went to. That's right. Paris Rd. If you want good service and people who will actually get off their butts in a literal sense, then don't wast your time with this one. Just call the dude out on Paris. You won't be sorry.
8 years ago (30-07-2017)
We've rented trucks from them several times, and this last visit they REALLY blew the call. We arranged for their largest available truck because we were making a local move, and had a storeroom to clean out, wanting to make it in one shot. We arrived, and they had NO large trucks available at all. They acknowledged that they had our reservation, but, bupkis they were gonna do about it. Seemed completely unsympathetic about the situation, to boot, which really torqued my wife off. We ended up using a U-Haul out of Jeff City, adding to our mileage and inconvenience, but at least we got the job done. I'll rent with them again, but I'll avoid this location in the future.
8 years ago (22-09-2017)
After making an appointment to have a hitch installed on my car for a trailer I arrived only to find out my appointment was cancelled and the person who was installing hitches was booked for the day, now putting me behind on my trip. Fortunately I was able to get it installed but later had an accident Because the hitch detached from my car! After speaking to the general manager he stated I would have a refund in 3 to 4 days but I waited for over two weeks to get thrown through multiple loops only to just get issued a check for what they felt was a refund for my trailer and not a full refund for the poor customer service not just for my trailer being incorrectly attached but also poor customer service from the GM! Don't come here your move will become entirely more stressful than it needs to be.
8 years ago (10-10-2017)
is 0 stars an option? I was moving from Columbia to STL and decided to rent from Uhaul after I graduated. I was charged $351.40 for my trip of 107 miles (which no one gave me options of pricing or what was the best situation for my drive) ... After a couple new employees hooked up my car to a dolly (which I was charged for twice) I found out later that day after returning to STL to drop off the truck, that my car had not been correctly hooked up to this dolly... the sales rep at this Uhaul even made a comment saying "wow this is completely hooked up wrong, you got so lucky it didn't fall off" ..excuse me?? So, it made over $4,000 of damage to my car. I had to file an insurance claim through RepWest (which is nearly impossible to get ahold of) to file my claim. They eventually wrote me a check to fix my car but I never received a refund for my trip. After contacting managers daily (and them never calling me back) I made a complaint through Uhaul customer service which was also unhelpful. They also charged me over $80 in "extra fees" after I returned the truck. Filed for a dispute on my credit card because its ridiculous I got charged for this miserable trip after everything I had to deal with and damage to my car with no communication. This took about 2 months to have it all said and done.. Will never rent from Uhaul again.
8 years ago (14-09-2017)
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