facebooktwitterpinterest

Reviews, get directions and contact details for U-Haul Moving & Storage at Vcu

Address: 900 N Lombardy St, Richmond, VA 23220, USA
Phone: (804) 358-4978
State: Virginia
Zip Code: 23220


Similar places near
Eaheart Industrial Service, Inc. Eaheart Industrial Service, Inc. 651 meter These folks have been servicing our equipment for years. Always do a great job!!!
Starving Students Movers, Inc. Starving Students Movers, Inc. 1 miles NO STAR I don't even know where to begin with this experience. The two movers that s...
Richmond Moving Twins - House Mover | Moving Company | Mover Richmond Moving Twins - House Mover | Moving... 1 miles Don't risk trying to do all the moving by yourself you will struggle and lose money a...
Heroes Moving and Storage Heroes Moving and Storage 1 miles Corey and his crew at Heroes moving and storage has moved me twice (once for my home ...
Richmond Pool Table Movers Richmond Pool Table Movers 2 miles We are the best and most reliable billiard table service company within Richmond and ...
Estes Express Estes Express 2 miles It is what you'd expect it to be , no more no less
Budget Truck Rental Budget Truck Rental 2 miles This place needs to be shut down. I reserved a truck over a month in advance. I showe...
RVA Self Storage RVA Self Storage 2 miles The manager, Woody, is friendly and professional. Even working on a Sunday. He explai...
U-Haul Trailer Hitch Super Center of Willow Lawn U-Haul Trailer Hitch Super Center of Willow ... 2 miles Samantha and Justin made our move happen!! If they weren't so nice and accommodating,...
Labor 4 Less Labor 4 Less 2 miles
Public Storage Public Storage 3 miles I've used this facility on two occasions and each time has been wonderful. Working wi...
Extra Space Storage Extra Space Storage 3 miles i had a great experience renting a unit here. Brian is very helpful and very profess...
CubeSmart Self Storage CubeSmart Self Storage 3 miles Super sweet girl that checked us in. Very thorough and made sure I understood everyt...
AAAA Self Storage & Moving AAAA Self Storage & Moving 3 miles Friendly and helpful staff, clean facilities, lots of choices for size, etc. Good pri...
Life Storage Life Storage 3 miles Great customer service, well organized and clean storage spaces. Will rent again!
Penske Truck Rental Penske Truck Rental 4 miles Not a customer review but an employee review. This company puts numbers ahead of peo...
Reviews
This was the worst U-Haul experience I have had and I wasn't the only one. I waited in line over an hour only to get a smaller vehicle and I was fortunate. Others who had made on line reservations waited in line only to be told that the online system wasn't working and they would not receive their equipment. During my 30 year military career, I moved over a dozen times and thought I could depend on U-Haul regardless of where I was. If I were a young, I would build a business model that serves the "moving" needs of the the Richmond community in a far superior manner than what U-Haul is doing now--they have a monopoly and demonstrate very little concern for customer service and satisfaction.
8 years ago (02-08-2017)
Absolutely not! My Ubox was supposed to deliver to Lombardy St. It was not there. It was in another county. When I got there it had NO TARP and my LOCK WAS BROKEN OFF. I have been on the phone for an hour, politely talked to 10 different people trying to figure out what happened. No manager could even help me! In the end they left a note and said they would call me on Monday, I've been trying to resolve this since Friday afternoon. I apologize but I have lost my patience at this point.
8 years ago (12-08-2017)
Quick & easy. Customer service was excellent. Only gave it 4 stars because the parking is odd and it's hard to back trucks up in the weird parking spaces.
8 years ago (05-08-2017)
The line was out the door and there were two employees working the counters. It took an hour and 30 minutes to get to the front and sign paper work, and then it took another 20 minutes to actually get the truck. They were incredibly understaffed for a Sunday at the end of the month. The employees were working hard at getting people through the line, but again, there were only two people staffed at the counter. The wait time seemed excessive and it really cut into the amount of time I had available to move that day, and I'm sure the rest of the people who were waiting in the line.
8 years ago (09-08-2017)
An OK facility if you like rodent infestation. Not only did it happen once but twice!! The management was not very sympathetic or caring. We moved to another facility!
8 years ago (15-06-2017)
Comment on this business

to add U-Haul Moving & Storage at Vcu map to your website;



We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy