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U-Haul Moving & Storage at Vcu

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  3. Richmond West Moving Company

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Address: 900 N Lombardy St, Richmond, VA 23220, USA
Phone: (804) 358-4978
State: Virginia
Zip Code: 23220


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Reviews
This was the worst U-Haul experience I have had and I wasn't the only one. I waited in line over an hour only to get a smaller vehicle and I was fortunate. Others who had made on line reservations waited in line only to be told that the online system wasn't working and they would not receive their equipment. During my 30 year military career, I moved over a dozen times and thought I could depend on U-Haul regardless of where I was. If I were a young, I would build a business model that serves the "moving" needs of the the Richmond community in a far superior manner than what U-Haul is doing now--they have a monopoly and demonstrate very little concern for customer service and satisfaction.
9 years ago (02-08-2017)
Absolutely not! My Ubox was supposed to deliver to Lombardy St. It was not there. It was in another county. When I got there it had NO TARP and my LOCK WAS BROKEN OFF. I have been on the phone for an hour, politely talked to 10 different people trying to figure out what happened. No manager could even help me! In the end they left a note and said they would call me on Monday, I've been trying to resolve this since Friday afternoon. I apologize but I have lost my patience at this point.
9 years ago (12-08-2017)
Quick & easy. Customer service was excellent. Only gave it 4 stars because the parking is odd and it's hard to back trucks up in the weird parking spaces.
9 years ago (05-08-2017)
The line was out the door and there were two employees working the counters. It took an hour and 30 minutes to get to the front and sign paper work, and then it took another 20 minutes to actually get the truck. They were incredibly understaffed for a Sunday at the end of the month. The employees were working hard at getting people through the line, but again, there were only two people staffed at the counter. The wait time seemed excessive and it really cut into the amount of time I had available to move that day, and I'm sure the rest of the people who were waiting in the line.
9 years ago (09-08-2017)
An OK facility if you like rodent infestation. Not only did it happen once but twice!! The management was not very sympathetic or caring. We moved to another facility!
9 years ago (15-06-2017)
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