U-Haul Moving & Storage of Albany

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 139 Broadway, Albany, NY 12202, USA

Phone: (518) 449-2034

Website

moc.luahu@lridbbf750008

State: New York

Zip Code: 12202

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Reviews

Would give a 0 if possible. Got U-Boxes for delivery and pick up. Driver was pleasant for drop off, confirmed a Tuesday pick up date. Boxes are ok quality. Tuesday comes, no one called or arrived, so we called around 3:30. Was told "the boxes were already marked as picked up" (as I'm writing this they are still in my driveway) and that the driver would call us. Nothing an hour later, so we call them back "oh the truck is broken, but we'll figure out what we can do and call you back". 

It's 6:45 and we still haven't heard anything. They close in 15 minutes. Perhaps it was a mistake in hindsight to put the boxes behind our car, I can't blame them for that, but we have relatively nothing in the house as we were planning on being out of here TODAY. Would it be that hard to just be like "yeah our truck is broken but we'll pick your boxes up tomorrow morning"?

EDIT: Called them at 6:55. Was told they can't commit to picking them up tomorrow because their truck being broken "it's an act of God"

 8 years ago (25-07-2017)

I rented a moving truck here on two separate occasions - one ten footer and one fifteen footer - and both times the mileage and fuel level was incorrect and I needed to get it adjusted before taking the truck which requires an additional 20 minutes because the desk service here is very slow. The second time I rented a truck the person helping me added insurance to the rental without asking if I wanted it. Be sure to check the mileage, fuel level, and insurance options if you rent a vehicle here.

 8 years ago (19-08-2017)

I had an appointment for one Saturday to get a hitch  put on. When I got there they said that the staff will put hitches on was not there. That was a little bit annoying but it was OK because we had other errands to run. I rescheduled my appointment for the following Saturday and when I got there they said I wasn't on the schedule. I showed them the confirmation text that I had and they shrugged and said they'll get me in as quickly as possible. One technician estimated 30 minutes, but three hours later I still didn't have a hitch.  The woman at the register was very rude and told me she was going to walk away from my sake.... not sure what she meant by that but it was unpleasant. Terrible service. Never heard a single I'm sorry. We will never be using this location again.

 8 years ago (08-04-2017)

Lots of trucks here, sure to have what you need. Don't forget to get gas before you bring your truck back though, the close gas stations in the area are very seedy

 8 years ago (19-08-2017)

Ordered a truck online from here, they called me to tell me it wasn't available at their store and I had to go to a different store, then charged me for dropping off at different location. Not cool

 8 years ago (06-07-2017)

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U-Haul Moving & Storage of Albany

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