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U-Haul Moving & Storage of Alsip

  1. Illinois
  2. Palos Heights Moving Company
  3. Alsip Bicycle Store
  4. Alsip Transit Station

Reviews, get directions and contact details for U-Haul Moving & Storage of Alsip

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No Deposit or Administrative Fees - Free Online Account Management - Extended & 24-Hour Access Available

Story

No Deposit or Administrative Fees - Free Online Account Management - Extended & 24-Hour Access Available

Address: 11855 S Cicero Ave, Alsip, IL 60803, USA
Phone: (708) 389-4021
moc.luahu@mg_620757
State: Illinois
Zip Code: 60803


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Reviews
Reservation for 9 AM to pick up a truck to move. Walk in at 8:45 and wasn't helped until 9:15. One guy on the register and three people standing around waiting to be helped. Need to do a better job staffing.
8 years ago (26-07-2017)
Picked up truck on Friday afternoon. Personal explained everything. Got out to truck to leave. It was dirty outside and inside. Smelled from smoke. Windows were filthy. Still had marks from previous user where they stuck gps on window. Floor was dirty from trash left from previous user. Had to stop at gas station to wash windows because could not see when sun was shinning thru. Very disappointed with there service.
8 years ago (11-07-2017)
Just to note, neither of us got loud nor were unprofessional at any point. Very very frustrated and contacted corporate to notify them of my experience. I paid for a hitch install online and scheduled the appointment for a Thursday. I get called the day before to be notified that they need to reschedule me for Saturday because the hitch has not arrived yet. They recommended for me to call on Friday to make sure it arrived for my Saturday appointment. I thought that was odd because usually the business calls to confirm or to reschedule incase of any shipping delays like they did that day. I call Friday at noon, I was told it had not arrived yet but to call later (odd again) but I called anyway and was told it had arrived. I show up for my 9 am appointment to drop off myvehicle. I received a call 1.5 hours later to notify me that my hitch had not arrived yet so it will be a few extra hours because they had to pick up from an Indiana location. I called as soon as I heard voicemail, I kept getting their overflow call center but no one at that location. I expressed my frustration of not only scheduling my appointment but also not notifying me upon arrival. She tried justifying the error by saying the labor price I paid online was less than what they charge. I reminded her that nothing was disclosed to me upon arrival. After a few minutes she said she would make it right for me once I pick up my vehicle. I just asked for a phone call once installation was completed and she said she would. Six hours later and no call, I called and was apologized to and told my hitch installation was completed 15 minutes prior to me calling but were really busy I just said no big deal I waited enough we will discuss this once I arrive. Upon arrival I was handed my keys and told to have a great evening. I reminded her (manager) of our phone conversation that we had and she said there wasn't anything she can do because when I paid for hitch and installation I was only charged for 30 minutes of labor cost and not the 1.5 hours that it takes. She tried referring back to the contract that I had signed upon arrival but I had to explain the contract to her, if additional hours were required they had to be disclosed to me upon arrival with any additional cost before proceding and they needed my signature to do so. We kept going back and forth on the matter for about 20 minutes, we were both frustrated with one another and then she said she would refund me $20. I didn't say anything anymore because I just wanted to leave at that point, horrible experience and even worse handling my "resolution".
8 years ago (24-06-2017)
This is my go to location when i need a truck rental. After Budget Truck Rental failed to have a truck on the holiday weekend with a 1 month advance reservation, Uhaul was able to accommodate my rental last minute. Thanks!
8 years ago (02-07-2017)
Decent prices, friendly service. Easily a 5/7
8 years ago (15-05-2017)
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