U-Haul Moving & Storage of Downtown San Francisco

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1525 Bryant St, San Francisco, CA 94103, USA

Phone: (415) 252-0133

Website

moc.luahu@lridbbf120807

State: California

Zip Code: 94103

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Reviews

I made 20+ call, text, and email attempts to get in-touch with management for over two weeks with no response. After speaking with several customer service reps, regional managers, and the corporate office (all who could also not get in-touch with Patrick), I finally got a response saying they could not provide me with service. This was the worst customer service I have ever experienced. Take your business elsewhere, because these guys are horrible!

 8 years ago (06-07-2017)

The location is in a pretty sketchy area, people always loitering outside of the building makes for an uncomfortable loading/unloading into storage. It would be nice if they enforced a no loitering rule. 

There was also an incident where a customer broke a water line and my unit was affected by it. Nothing was damaged and they were very diligent in reporting it to me and had their insurance company out to write up any claims. But I had to call them back 2 times to tell them that I already took care of it and that they didn't need to cut my lock off. Not sure why it took that many times to get that message along, but it was quite frustrating.

Other than that, I haven't had issues with them. Prices are a little high, but  that's San Francisco for you.

 9 years ago (04-07-2016)

Know what you're getting into. The service is awful.

I was told that the van would have half a tank when I picked it up, and I'd be expected to return it in that condition or pay a fee. Standard stuff.

It had 3/8ths of a tank. But that doesn't matter, they said they'd check the status of the vehicle as it leaves the lot. I wait several minutes by the exit, nobody shows. I grit my teeth and drive off, because if I don't get it back by 5 I'll have to return it the next day. That doesn't leave me much time, so I'm willing to take the $10 hit.

I make it, just in time... or not. It's 5:02. They've closed, but not locked the gate - they're still opening it to let people through, including a homeless guy on a bike who's just passing through. But no, I can't come through. They are still leisurely checking in TWO vehicles right in front of me, and I can see that the whole process takes 2 minutes. But no, I can't check it in. They say I have to come back tomorrow. Why? Because it's after 5. End of story, as far as they care.

The only thing keeping me from getting truly angry is that there must be a reason for this - maybe their computer system doesn't let them do after-hours transactions or whatever.

Where am I going to park this massive van, then? Not their problem. What about that huge empty loading dock they have? One guy says "I wouldn't" and walks off without explanation, the other says "sure, that should be fine. It'll be safe."

Wake up 3 hours early the next day to deal with this stupid van. I get there, turn the key... All the gas has been siphoned out. "Yeah people do that around here. But it wasn't checked in so it's still your responsibility."

I ask why I wasn't allowed to check in the previous afternoon. "You weren't? I would have let you." Wait a minute - so there's NO reason they didn't let me in? "No."

So. Now I'm out 3 hours of sleep, $45, and late for work because their staff prefers to spend more time stonewalling than it takes to actually do their job. I honestly think this is as poorly as you can treat your customers without risking liability issues. I am never coming back.

 9 years ago (08-08-2016)

Lol, what a joke. The staff, the fees, the set up, all of it. In order to predict your experience here I have devised an equation:

First take the amount of time you expect the experience from door to door and multiply it by 2.5. Then add 16 minutes for passive aggressive arguments with various staff members followed by adding another 13 minutes for disorganization of varying degrees.

Next write down the amount you have been quoted to spend and increase that by 30% for random fees you had no idea you were subject to.

Finally on a scale of 1-10 rate your mood before approaching this location and divide it by 2, then subtract by 1 for the surprise inconvenience you encounter on your way out.

Have fun, folks.

 9 years ago (10-06-2016)

Just wish lot attendants were more available for time sensitive moves.

 9 years ago (18-01-2017)

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U-Haul Moving & Storage of Downtown San Francisco

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