U-Haul Moving & Storage of Fort Smith

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About

Moving Made Easier

Story

Moving Made Easier

Address: 2205 Towson Ave, Fort Smith, AR 72901, USA

Phone: (479) 785-4036

Website

moc.luahu@lridbbf350247

State: Arkansas

City: Fort Smith

Zip Code: 72901

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Every time I have been here there is never an employee in the building. They are always out doing something and you have to wait minimum 5-10 minutes for someone to return. They also don't even check before leaving to do something time consuming to see if other waiting customers just have a quick transaction. Last time I was there, me and 2 others waited 15+ minutes for quick stuff, like a purchase and a storage unit payment. In my opinion, this is really unprofessional.

 8 years ago (15-11-2017)

I'm baffled about the negative reviews here. My wife and I called ahead and the people over the phone were very nice. They worked hard to ensure that we had everything that we needed. The guy that helped us with our walk - around noticed that my wife's car had some sticky stuff on her windshield. Because she was going to be following me in her car, he offered and then cleaned her windshield for her to make sure she could see clearly. Really nice folks. I loved this place. 

 8 years ago (25-07-2017)

Called to rent a truck that needed to be 4x4. I asked multiple times about it being a 4x4 pick up truck and not a box truck. Assured it was what i needed. Drove 2 1/2 hours to location only to find out it was a 2 wheel drive. If you dont know the difference in 2 wheel and 4 wheel drive then you should brush up on it if you work in rentals. Just my opinion. Was then told we don't offer 4x4s because people take them off road and tear them up. If that was the case then why on earth wasn't I told that over the phone. Extremely aggravating

 8 years ago (14-07-2017)

The service is usually painfully slow, and the employees often act as though they can't be bothered to help you. The actual storage units are INCREDIBLY over priced in relevance to size. I wish I had known I could have gotten my 8 by 10 for thirty dollars cheaper somewhere else BEFORE I had rented from them.

 8 years ago (28-06-2017)

They are inconsistent and accusing customers rather than accepting their faults. Everyone makes mistakes or things happen, so was okay with the issues at first. Lying constantly about times and failure to read their own notes lead to wasted time on our side. In the end I didn't receive any services with them because I didn't trust them too preform them. Would not recommend them if they need to order you a part. They didn't seem to want to help us anyway.

Wish I could attach a picture, but they sad they called 3x and never got an answer. Have their number with call duration setting up the last appointment to have it done. Called me a lier. Horrible experience.

 8 years ago (22-07-2017)

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