U-Haul Moving & Storage of Green Mt

Reviews, get directions and contact details for U-Haul Moving & Storage of Green Mt

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Moving Made Easier

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Moving Made Easier

Address: 12300 W Cedar Dr, Lakewood, CO 80228, USA

Phone: (303) 986-5524

Website

moc.luahu@lridbbf480438

State: Colorado

Zip Code: 80228

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Avoid this place at all costs!  We had an absolutely horrible experience here with both truck rental and Uboxes.  We ordered 4 Uboxes, and two of them were damaged.  They checked the first one out to us damaged (clearly, they didn't inspect it first), and we only found out that the second one was damaged after we demanded to inspect the rest.  On both the damaged Uboxes the door/latch wouldn't close.  On one, the latch actually came off in our hands!  The only solution we were offered was two "replacement" boxes that were significantly SMALLER than the first Uboxes (despite the fact that Uboxes only come in one size).  Also, they refuse to put covers on the boxes when they're outside at the Uhaul location, so if a sudden rainstorm blows up (not at all uncommon for Colorado in the summer!) they take the box away from you so they can put it in the warehouse.  

When we tried to complain to the manager, we were basically told "take it or leave it".  This, right in the middle of our move, when we essentially had no other option at that point.  The manager was almost never on site, and we were only able to contact him by an employee calling him on his cellphone.  The employees in general were incredibly slow to act on anything and completely unhelpful.  On top of everything, they tried to overcharge us for our truck rental.  Don't expect calling in a complaint to Uhaul to help - if you call in and ask to speak to someone above the local manager, they'll just have the local manager email you and then mark the complain as "resolved".  Also, Uhaul does not track your Uboxes during shipping, so will have no idea if they made it until you either get a call that they arrived or they just don't show up.  I am done with Uhaul after this experience.

 7 years ago (06-09-2017)

I received great service at this Uhaul shop while picking up a moving truck. Thanks Steven! 

 7 years ago (11-09-2017)

The person behind the desk was condescending and made the online process more difficult. He had zero cares to give and made that clear. When I asked about a military discount he blatantly ignored me and continued to stare at his computer. Plenty of other rental truck companies out there. 

 7 years ago (25-08-2017)

Dmv and Comcast move over, we have a bigger problem player in town. The General manager Ran my hitch trailer lights through my wheel well, down my front driver suspension spring. Up my lowrr control arm, then zip tied it to the fuel line. Down my rear suspension arm, up the rear coil spring, to the frame and to the hitch. Even if you know nothing of cars you read the words "suspension" and "fuel line."  Contacted the store in person and phone. But employees say that we need to talk to the manager, but has not returned a phone call on two occasions past that. Customer service department found my install info, needed to be transfer, the next person said it Dosent exist and probly got it install somewhere other than uhaul. Rack attack is another option you should use. I only came here because they could get me in the next day and rack attack was two days. This was my mistake. Bad review seemed appropriate since i paid them to install it but I'm now doing the work.

 8 years ago (20-12-2016)

There was much confusion about the UBox process. I think with time the whole deal will be great, but right now it's still convoluted. 

 8 years ago (17-10-2016)

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