U-Haul Moving & Storage of Mesquite

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Moving Made Easier

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Moving Made Easier

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Moving Made Easier!

Address: 2349 E Hwy 80, Mesquite, TX 75150, USA

Phone: (972) 270-6416

Website

moc.luahu@lridbbf640147

State: TX

Zip Code: 75150

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Reviews

DO NOT RENT HERE!!! look @ previous previews. They are point on. Nobody cares about great customer service anymore but want your money. I understand the requirements needed to rent a truck but when things are added on to the requirements and I ask if you can show me on paper or wherever this requirement is and you can't that's a problem. Like someone previous stated in a review moving is already stressful and the last thing you want to do is show up on location the manager is very dry and rude not even remotely interested in helping you. Sadly I was told when the manager walked out of the office that he wasn't a "morning person". T hats no excuse. How is he a manager? I called the general manager Raymond so that he could explain to me some issues I couldn't get answered. WASTE OF TIME. He was even more dry and rude. He could care less about helping me or about the bad encounter with his manager. THIS LOCATION IS HORRIBLE. TRUST ME WHEN YOU WALK THROUGH DOORS YOU WILL FEEL THE TENSION.

 8 years ago (30-08-2017)

I didn't have any problems ... they are kinda short on staff but I wasn't put out. ... Really don't see why others are crying about their experiences...

 8 years ago (29-09-2017)

Close at 7pm got there at 7:01pm doors closed no problem. What pissed me off was that the two employees at the register that I could see through the glass wouldn't look up to say sorry we're closed. Won't be going back to this location.

 8 years ago (13-09-2017)

Your experience at this location will depend on whom you'll deal with. If you happen to deal with Dakota, you'll get good customer service and everything will be handled quickly and professionally. If you happen to deal with RJ, general manager, you'll have the worst experience in your life. RJ is unprofessional, unhelpful, and plain rude. Instead of helping you, he clearly enjoys making your move much more stressful than it should be. He ruins your mood the first minute he deals with you. He invents the obstacles for you to make it harder on you. He makes the process as slow as possible. When you give him your driver license and a credit card, he requires an alternate number to verify that you are you. It's a mystery how someone on the phone could verify my identity better than my valid driver license and matching credit card. I would give zero stars for RJ service, but it's not an option.

 8 years ago (03-08-2017)

Dakota made everything quick and easy, we were out of there in minutes, and Virgil checked our uhaul back in and was quick and friendly. Nice staff, I will be coming to this location next time. 👍

 8 years ago (01-07-2017)

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