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U-Haul Moving & Storage of Newnan

  1. Thomas Crossroads
  2. Newnan Storage

Reviews, get directions and contact details for U-Haul Moving & Storage of Newnan

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 3003 E Hwy 34, Newnan, GA 30265, USA
Phone: (770) 252-3032
moc.luahu@lridbbf330367
State: Georgia
Zip Code: 30265


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Reviews
I rent a unit at this location with belongings I thought were safe. My husband and I went this morning to drop off some additional items only to find the entire unit was turned upside down. It was determined that water seeped into the unit and all boxes that were stacked gave way (mind you are in the building- closed building). This is something that absolutely COULD happen but as a business it’s how you take care of your customers that matter the most! 75% of the items were damaged and cannot be used again. One of their employees stated the General Manager- Chris- was on his way in but I told her I had to get back to work. We had planned to just drop off some additional items not stay the morning to clean out the unit and speak with the GM (although I wish I did have the time). I called the location back 2 hours after we left and spoke with Chris. I asked if he had a chance to review the damage and what can be done. He stated in layman’s term 'nothing'. I was a little taken back and tried to figure out why. His response was due to Hurricane Irma all the water rose up to the building and seeped in. Come on... We've had worse rains this year and there was never any damage to the unit. Mind you it didn't even flood. He then responded with the unit that is next to you is attached to the gutter so the water from the gutter got into your unit. Well the problem with that is only the bottom items towards the front of the unit were damaged so the gutter in the back of the building makes absolutely no sense. To settle the matter I asked if we can just get a truck free of charge and we just move our items out mid-month. I ended up contacting Corporate to get the matter resolved. I would like to note that the staff seemed pleasant and we would continue to rent here if it weren’t for the way this situation was handled. I really thought we could have a unit at this location stress free and free of any damages as it is a closed building. A little disappointed. If you rent here I would advise you place a bottom on the floor such as wood planks or something to that effect. Really, how ridiculous does that sound though?
8 years ago (19-09-2017)
Rented a trailer to move daughter to Savannah. Although I had reserved AND paid in advance....it still took almost 30 minutes to check out. They tried giving me a larger trailer. I thought it was because they were out of the size I reserved....until she hit me with--That will be $94 more, how would you like to pay? Ummmmm...NO, give me what I reserved thank you! Told to drive around back and someone would assist us. But only after we loaded it by ourselves did someone cruise by to see if we needed help. Not going to say service was bad... but definitely could use improvements.
8 years ago (02-08-2017)
Walked up at 6:59 and no im not normally one of those people who comes in somewhere right at closing and demands to be served but I just had a simple question for the staff member who walked up to the window after I knocked and would not open the door to speak to me instead saying sorry I can't help you we're closed. She did not have a name tag on but had brown curly hair, I have moved my items out given the "very" small space they give you. BEWARE, online it says 5X10 $60 when I got there I found out that it was 5X8 for $60 and you can only purchase a specific kind of lock for security purposes. Well yeah, since there are no cameras in the back where they put me and rodent traps that made sense. When I went in the first time to set up service I was not greeted and waited for a few minutes then said hello- no answer. I heard something toward the back offices so I come around the corner and there sits "Lyra" on her phone not paying any attention and was rude when I set up my unit. I'll keep my $60/ month
8 years ago (20-09-2017)
I have no complaints about the staff; however I have a complaint about the truck. The 10 ft trucks DO NOT have a ramp! The staff will try to get you to rent a dolly which is absolutely useless without a ramp! In addition the truck has a hitch that is in the worst possible place when you are trying to get heavy items in the truck without a ramp. I got the truck all the way home and found out this little tidbit.
8 years ago (17-09-2017)
Dropped buy to purchase moving boxes yesterday. Staff was VERY helpful - cashier and Manager. Friendly, professional and the storage was immaculately clean. I'll definitely recommend to friends and family.
8 years ago (07-07-2017)
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