U-Haul Moving & Storage of Osgood

Reviews, get directions and contact details for U-Haul Moving & Storage of Osgood

Address: 5200 Veterans Blvd, Fargo, ND 58104, USA

Phone: (701) 492-8900

Website

State: North Dakota

Zip Code: 58104

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I only give this review  3 stars out of respect for the company that has done so well over the years for me. 

But,

I had made four calls to this location starting at 10AM, three of those reps answered and then sent me to hold for an abrupt disconnect; a total of 27  minutes waiting just to have my call dropped. The simple task of scheduling  a stored crate to be locally delivered became a day long failure.   

The only rep who did take my call made a promise for a call back before the  afternoon. I knew the contact number was different since the contract was made, so i made sure she had the correct call back number; I even had her read it back to me. After waiting 4 hours for the callback, I decided this required personal attention and made the trip to the facility at 6PM. That is 8 hours 40 miles round trip  just to find out that they had called the wrong number and the only person who could assist in the scheduling of my crate drop off was gone for the day.  

My only consolation as I left the clerk who couldn't help me, was my phone number and name on a piece of scratch paper and a promise that they would call me tomorrow. 

We shall see how this story ends, as this location may need a rating adjustment. 

I o

 7 years ago (25-01-2018)

Their customer service is excellent. Always able to answer my questions and make me feel comfortable renting from them. Definitely recommend this location.

 7 years ago (16-11-2017)

Rented a pickup for one night of moving a piano with my own trailer.  Equipment worked well and everything got moved okay.
When I looked at my bill in my email it showed they charged $80 and I should have a $17.22 cash refund.  I never was issued a refund to my debit card.
I called the location and was told to call back the next day to talk to the manager.  I called back the next day and the manager was not there.  I asked if the refund could be put back on my card ... but the UHaul employee hung up on me.  I called back but nobody answered.  I got sent to customer service.
After waiting on hold for a few minutes I was greeted by a kind lady whom I explained the issue to.  She said I would get a call from the manager of that store.
The next week I get a call from the manager of the store who leaves a message on my phone explaining they "send a check to people they can't get ahold of or people that don't come in to get their cash refund."
So, I patiently wait for my check to arrive in the mail.
A week later and no check in the mail.
I call customer service and get greeted by a very kind lady.  She looked up the account information and verified the check was issued to me but for some reason was never sent to me in the mail.  I complain that this is ridiculous to have this much hassle over $17.22, she agrees.  I explain I want a full refund of the $80 to cover the time I spent on the phone trying to get my money back.  She said she will try.
The manager finally emails me and says this:
“Sorry for the confusion.  I have credited your card back $17.22.  Thank you for using U-Haul.”
That’s it … nothing about the check they forgot to send or anything.  They didn’t even say they were sorry for the massive mistakes and didn’t thank me for my time.  I should get a full refund from UHaul for this unprofessional service.
I will never be a UHaul customer again, it will save me some headaches!
Never go to this location and rent anything because they will probably mess up something in your bill.  Unbelievable.

      
      
      
 7 years ago (15-09-2017)

I've used this location a couple times for local moves and the customer service has been wonderful.  Every time that I've gone into this nice looking and clean store to purchase supplies, the staff is really helpful and pleasant.  I can't say this about every U-Haul location but this one really shines!

 8 years ago (25-04-2017)

The old lady with the tattoo on her hand was extremely rude both on the phone and even worse in person.She acted like I ruined her day by even showing up. She also signed me up without my consent for the insurance.

 8 years ago (17-08-2017)

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U-Haul Moving & Storage of Osgood

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