U-Haul Moving & Storage of Pawtucket

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Address: 125 Newell Ave, Pawtucket, RI 02860, USA

Phone: (401) 724-8573

Website

State: Rhode Island

City: Pawtucket

Zip Code: 02860

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

This is the worst company I've ever used! They are very unprofessional and overcharge their customers thinking nothing is wrong with it. The manager at the Pawtucket location threatened me saying that it is not his duty to let me know of the terms and conditions and he could charge my credit card what he wants. I used their $19.99 pick up truck for 5 hours and they told me a rate, then went back on it when the car was back in their possession. The next day my bank statement showed over $150 in costs. They will not reimburse my money after constantly calling in and even hung up on by one of their agents. Thomas Snell on behalf of the company responded to my complaint my email and not phone. He stated " Let me add that I do not discount your comments regarding store behavior." I have proof I was overcharged! Please don't use U Hall, ask a friend!

 8 years ago (09-03-2018)

The worth costumer services ever in my life. The can’t even be on your shoes cuz they said they not costumer but on a costumer shoes. They charged me for 7 gallons of gas and I didn’t even use 1.

 9 years ago (09-01-2018)

HORRIBLE experiences! In store and by calling in to the customer service phone number! They are awful and I will be happily removing everything from my unit and going to Storage USA who charges far LESS and doesn't have an ignorant, prick of a manager (Liam). Liam gave me, as a customer, AND a corporate customer service rep an attitude and was super rude.. yet he remains the MANAGER of this location. Imagine how his employees act. I would rather throw my belongs away than deal with these people. 

Shout out to Susan who may be the only person there who isn't an idiot.

 9 years ago (15-09-2017)

The staff here was very helpful and most importantly they had my truck ready when I got there

 9 years ago (16-11-2017)

I was late picking up my truck, I reserved for 9am and arrived around 9:30.  I admit my bad.  My reservation was until 3pm.  The manager was assisting me with the checkout.  When I asked him if I could switch to a 4pm drop off he started giving me a real attitude.  Granted I was late picking up, but all you have to say is " sorry sir, the trucks are all booked"  I would have thought the manager of the place would offer more personable service.

 9 years ago (15-04-2017)

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U-Haul Moving & Storage of Pawtucket

Reviews, get directions and contact details for U-Haul Moving & Storage of Pawtucket

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