U-Haul Moving & Storage of San Juan Capistrano

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Address: 33033 Camino Capistrano, San Juan Capistrano, CA 92675, USA

Phone: (949) 245-6478

Website

State: California

Zip Code: 92675

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Reviews

I went to the U-Haul dealer in San Juan Capistrano, CA looking for a 20-foot truck and I made a reservation on June 14, 2017.  My salesperson, Trinidad, assured me that if I found a better deal elsewhere that U-Haul would meet or beat that price.  Well, Budget offered me a 24-foot truck for $393 less than U-Haul offered me for a 20-foot truck and they were also willing to let me keep it for an extra day for a cross-country move that I have planned for June 20, 2017 (Budget offered me a 10-day reservation v. a 9-day reservation from U-Haul).  Trinidad clearly instructed me that if I found a better deal to bring in a copy of the reservation and that U-Haul would meet or beat it.  I printed my Budget and U-Haul confirmations, as Trinidad told me to do, and made a special return trip to U-Haul to provide Trinidad with the proof the Budget rental costs were indeed nearly $400 less for a bigger truck.  Trinidad, when presented with the Budget confirmation, quickly changed his story and I was told that he lacked the authority to provide me with the meet or beat deal as he had promised just an hour before.  He, however, promised that the manager Elvia would get back to me the next morning with a price to beat Budget.  Well no call came from Elvia and at 2 PM I returned, once again, to U-Haul to see if Elvia would do as Trinidad had promised me.  Elvia was busy so the assistant manager, a male who did not give me his name, shared with me that I had already received a $1200 discount (this was news to me as no one told be that I had been given a discount for any reason) and, he also stated, that no further discount would be offered to me.  I pointed out to him that his salesperson Trinidad promised me that if I did as he had asked, present a competitor's verifiable price quote, I would receive a matching price or better from U-Haul.  The assistant manager told me there was nothing he could do for me.  U-Haul totally wasted my time and made me visit the U-Haul facility two additional times for no reason whatsoever.  I naturally cancelled my reservation and will be certain to share the story of my treatment with friends and family.  U-Haul personnel provide conflicting messages and have so sense of integrity or honor.  Shame on U-Haul for permitting such unforgivable behavior on the part of their employees.

 9 years ago (16-06-2017)

I just came by to buy a box, and the salesperson was nice to ask questions about size, packaging, etc., and was able to provide good advice and recommendations.

 9 years ago (29-09-2017)

Had to move from California to Florida and Uhaul made it easy. The manager was extremely helpful and friendly. We got a ubox and it all worked out great. Even got there a few days early!

 9 years ago (14-06-2017)

I searched for Propane refills in my area; this UHaul came up.  SJC UHAL does not have refill capabilities.  The San Clemente location does though.  Also -- the phone number listed goes to an AZ call center.  The call center is unaware of this subtlety.

 9 years ago (10-06-2017)

Everything went perfectly and staff helpful and friendly. We're lucky to have a Uhaul almost on our door step.

 9 years ago (29-05-2017)

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