U-Haul Neighborhood Dealer

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1211 W Grand Ave, Grover Beach, CA 93433, USA

Phone: (805) 489-5082

Website

State: California

Zip Code: 93433

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Reviews

WORST EXPERIENCE EVER.  I reserved a trailer to pick up in Orange County and drop in San Luis Obispo.  During the reservation process the website offered me a $22 discount to drop the trailer in Grover Beach which I accepted.  When I arrived in Grover Beach the first attendant told me I would have to take it back to San Luis Obispo, which I objected to.  His supervisor (John) came over smoking a cigarette and told me if I were nicer they would accommodate me but because I objected they were not going to accept it or they would charge me a large drop fee.  I fired up my computer to show the reservation (which I still have) and in the mean time John came back and told me they were going to do me a favor and take the trailer.  After my computer came up and I was able to retrieve the original reservation I walked in the office (where the manager was also) and tried to point out to them they were not doing me a favor that my original reservation had the drop in Grover Beach.  They were rude and asked me to leave, and no one apologized for the mix up including the manager.  I would never do business here again and both John and the manger need to be counseled.  They were very rude to a customer who had paperwork that showed he was dropping at the correct location.  VERY RUDE, VERY DISAPPOINTING.

 8 years ago (14-09-2017)

Very helpful! Last minute I called to rent a car hauler trailer, and after they realized their last one just went out, they helped search other locations while I was on the phone, and even made a reservation for me.  They even called me back promptly when I lost connection going through the Gaviota tunnel (hands free on my cell) great service! 

 9 years ago (26-01-2017)

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