U-Haul of Palatine

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1235 E Dundee Rd, Palatine, IL 60074, USA

Phone: (847) 202-9641

Website

moc.luahu@lridbbf220937

State: Illinois

Zip Code: 60074

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Reviews

ZERO STARS! HORRIBLE EXPERIENCE! Literally walked out crying due to frustration (on our 3rd visit on our move day, because they couldn't seem to keep it together or accommodate us in any way). First the rental is apparently not in their system, yet the movers I added on because they offered (AFTER I RENTER THE TRUCK) were booked fine. Only truck I can now get from them is larger than I need, and more expensive. I bite the bullet and take the truck because we needed to meet movers on time. FINE. Then the movers say our stuff will be safer with straps, because of the large truck... more extra costs. My fiancé goes back to uhaul and asked if they could discount us considering the glitch earlier, this being equipment we only need due to a larger truck. The "gentleman" goes on and on how it was 0% their fault and we  deserve no special service. We don't buy the straps there obviously, and they then tell my fiancé they are blacklisting us, because he give him a small attitude after being told 20 times why it was our fault (OBVIOUSLY).... THEN THEY CHARG THE WRONG CARD! The same card they made me run 3 times and then cancel before making me run a different card. When I return they again tell me this is NO FAULT of theirs. AWFUL CUSTOMER SERVICE, ZERO ACCOUNTABILITY, NEVER EVER RETURNING (after being a faithful customer for 5 years). Will only ever return to a different location, if that, waiting to hear back from corporate. Beware if you're hoping for a smooth moving day!

 8 years ago (06-08-2017)

I went here today to have a hitch installed . I did understand that it was going to be a 3 hour install, however they did not have a waiting area for someone to wait , or they would not drive me to the nearest coffee shop so I can wait for the job to be completed. I walked from the job and I will never use this Uhaul or any again in the future. Update , I wen to Master Hitch, Inc 5 miles away . They were not only cheaper , but they had it installed in 45 min. I ended up buying a bike rack and also told my friends to come here vs any where else. needless to say , U-haul made a mistake and they lost 6-7 new customers who all need bike racks and hitches. Hope this helps 3-4 people make a better decision to not use them.

 8 years ago (19-05-2017)

They charged me cleaning fee, when there was no garbage left behind. They will find the way to get that extra $1. I would never rent again with them. Scammers

 8 years ago (28-07-2017)

Uhaul will find any and every way to charge you. If you forget to return it full of gas, it is a service charge. If you don't fold the moving blankets, it is a service charge. If you don't sweep the truck, it is a service charge. You get the point. You are better off finding another way to move. 

 8 years ago (27-02-2017)

Absolutely the worst experience.  If you have to use U-haul do it from an alternate location. The employees here have no people skills what so ever and clearly don't care.

 8 years ago (12-04-2017)

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