U-Haul of Torrance

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 24091 Hawthorne Blvd, Torrance, CA 90505, USA

Phone: (310) 378-4666

Website

moc.luahu@lridbbf330568

State: California

Zip Code: 90505

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Reviews

Made an appointment to install a custom hitch on my Lexus RX-350. Price was 1/2 the cost the dealer wanted to charge. Installation went smooth and hitch looks great. We can now take our bikes with us on trips to the beach.
Gave one less star because finding a parking spot was difficult, location is in a dead spot for my Verizon phone, and no customer waiting room.

 8 years ago (08-06-2017)

One of the worst customer experiences of my life. DO NOT get a hitch installed here. My 10AM appointment turned into me finally rolling out at 2:45 PM.

Long story: I dropped my car off at 10AM for my hitch installation appointment. I did not wait at the location since I knew it would take more than the 2hrs that it is expected to. At 1PM I received a call from what I thought was the location (but turned out to be a call center). The guy called to tell me that my car "should be ready". I didn't like how we was avoiding saying "it was ready" so I pushed back on the "should" phrasing. I asked again if my car IS done, and the guy on the phone said "well according to the schedule it should be done" I replied "No, go look out back right now and tell me if it is or isn't" to which he replied "One moment...Yes its done"

I get a ride back to the Torrance location, and of course, theres my car, hitched up, looking exceptionally "not done". They had just started at around 1PM. In fact I think the call center managed to call me and confirm it was done before the location had even started with the hitch installation..
At the location, I asked how long it will take, and am constantly reassured they are "almost done"
So, while work was being completed, I was given the great opportunity to stand around in a parking lot for an hour and 40 minutes (since there is no customer waiting area or seating area or even shaded area).

I called the store attendant a liar and told him his communication was god awful, to which he informed me that the stores don't answer the phone, but a call center. A call center that didn't have the decency to tell me they were a call center, and instead led me to believe they were on-site and able to confirm my car was ready.
The location is grossly understaffed. At one point we were about 9 pissed off customers all waiting to talk to someone, many customers lamenting how ridiculous the situation was.
DO NOT get a trailer hitch installed here, and if you are going to pick up a truck or trailer, it's a gamble whether it might take 10 minutes or an hour.

 8 years ago (17-05-2017)

This U-haul is pretty busy place in Torrance. The availability of the trailers and trucks are ample. But sometimes if the rush is too much the wait time can increase. Since I had an appointment booked a day before, i got my hitch installed on time.

 8 years ago (24-04-2017)

Great selection, super friendly staff!

 7 years ago (24-10-2017)

It's a well stocked uhaul center (in the olden days it was a chevron station) that supplies the full range of offerings in local and one way rentals.

As with any local region, and depending you availabilityof inventory, one way rates may beer cheaper in one direction than another.

Here's a cost savings tip:
Don't forget to ask for extra complimentary miles if you're renting one way, they won't offer or mention it otherwise.

And if you're going to be there for a while as they prepare your rental items make sure to check out Hank's Pizza across the street just to the south of the lot!

 8 years ago (17-01-2017)

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