U.S. Bank Branch

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Address: 6701 N Illinois St, Fairview Heights, IL 62208, USA

Phone: (618) 394-4412

Website

State: Illinois

City: Fairview Heights

Zip Code: 62208

Opening Hours

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:00 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Worst branch of ANY bank on the PLANET!  I have had numerous problems with this bank and today was the last straw...I'm pulling my money out! I went in today to simply have a debit card replaced because the card they sent me 2 months ago had a bad chip on it.  I have had the same account number on my debit card for a couple years and have it registered on several sites that take auto payments so I did NOT want the account number changed, just the card. The incompetent teller CANCELLED my card and then proceeded to give me a temporary card with a totally different number!  I had outstanding transactions on the card she destroyed and was furious.  The bimbo from the front desk of the bank came over and kicked me out of the bank for raising my voice.i promptly went to another branch (in a grocery store) and they took care of me.  The young girl reinstated my old card, gave me a temporary one and figured it all out.  There have been other crazy situations with this bank though.  Time to bite the bullet and just make the move.  DON'T BANK HERE!

 8 years ago (04-12-2017)

Tried to cash check at drive through but there is a limit to drive through transactions, teller recommend I go to lobby. Lobby has a short wait but here the teller was able to complete my requested transaction.

 7 years ago (17-02-2018)

Shirley is a total dog! Rude!!!!! No customer service skills and defiantly not worried about customer retention! Never going back!

 7 years ago (16-02-2018)

Shirley the branch manager was very rude and needs to be in the back room at her desk and way from the public . This coming from someone who has been in customer service for 18 years. No wonder this bank has terrible reviews.

 7 years ago (16-02-2018)

If there was any review less than a one, this guys will be getting it right now. They lie to you and mislead you to sign up for financial services you do not need. They are rude and will attempt to play on your intelligence.

I walked into this branch because I was referred by a business partner, with my guards completely down hoping to receive a fair treatment.  This was not the case. Customers expect to be sold and not lied to.

The lady greeted me warmly with a smile on her face, which i felt welcoming. We built rapport and I felt I was in the right hands.  She proceeded to opening a company account for me upon request then extended an offer for a business credit card. Based on my previous experience, we both agreed that we were aware what a hard inquiry will do to my credit because I am in the process of a major purchase. She proceeded and lied to me that they only performed "soft inquiries" no hard ones . I specifically stated clearly I will not be needing a credit card if this will in anyway affect my credit report, in her words " I promise it wont, This will be a better way to establish company credit ".  I agreed to the "Soft inquiry". Now she pulls out 3 different credit card plans and said I could go with either of them . I went with a fair 12.99% again with the "Establish company credit" mindset.

Okay, I get back to work same day and get a notification from my credit reporting agency that a hard inquiry was made to my account. I called and nobody will speak to me asking if I wanted to file a dispute? Few weeks later I get a call from someone in the bank asking how my experience was and I told him I was not happy and I wanted S. call me so we may address the whole "Inquiry" thing. We did and I agreed to come to the bank with the card once received so as to iron things out.

I get the card in the mail after numerous phone calls with the credit card department stating that my address and social security number was incorrect(How can that be). Long story short, I received the card in the mail and then an agreement later saying I had agreed to a 20.99% interest rate. How in the world? 2 issues on my hands now " An inquiry that was not approved" , "An interest rate that was not agreed upon". Now I am unhappy and proceeded to the location of this bank . I asked for the document that stated that I had agreed to that interest rate and documents stating that I was approving a credit inquiry. Of course the so called manager thinking I'm a stupid customer will not provide me this information saying that the lady that attended to me only had access to those information and when I asked - " What if she is no longer an employee of the company, will anybody be able to get access to that same information?" , He then proceeded to say that the information only he has access to his a pre-screen and not what I signed up for. Some other things were said to me that did not sound accurate and my experience was terrible.  Unfortunately , I only have videos and recordings of went down with me and this "manager" and not with the lady signed me up. I do not know how many customers that have zero knowledge about credit cards these guys have screwed over. Do not do business with this branch and USBank, period. If you MUST, request for all your paperwork and go over them . I'll either provide videos of conversations to the public on the internet or the better business bureau if a corporate manager, I mean USBANK(not this branch) Corporate manager reach out to me , to ensure this does not happen to other struggling customers.

 8 years ago (30-10-2017)

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