U.S. Bank Branch

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Address: 3302 Pico Blvd, Santa Monica, CA 90405, USA

Phone: (310) 392-4693

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State: California

Zip Code: 90405

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Reviews

I am a client and I have been going to that branch for 4 years now. The people there are very nice and helpful and I love the parking structure.

 9 years ago (19-07-2017)

This bank has got to be the worst. They have 6 teller windows with one teller.  1 cash counting machine across the room.  They remodeled and now have 6 desks for the "suits", but no one would answer the phone when I called 8 times. I then drove down to the branch and there were no customers. Employee Francisco said they were busy.  Yeah, just talking to each other.   Do yourself a favor and go to  Chase or Bank of America where they have many tellers, many cash counting machines and some people skills....they even answer the phone!!

 10 years ago (05-01-2017)

After 10 years if service this branch decided to close my account. I was in a hurry and told the teller this , who then proceeded to act as slowly as possible. After doing his best to waste my time including lying to me I became understandably upset. I was not out of hand or loud, I simply told him I was very disappointed in his performance. He then apparently closed my account and that was that. I returned home from abroad to find my account closed and the balance sent to an old address. This type of behavior in a place of business is unacceptable. If you are considering U.S. Bank as your bank of choice please choose another option. 

Update 

I got a Bank of America debit account and all I can say is wow ! Such a huge difference in not only customer service but account features. I highly recommend Bank of America to anyone even looking for U.S. Bank , change your account today as its a wise choice 😊

 11 years ago (04-11-2015)

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