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Ulta Beauty

  1. Massachusetts
  2. Braintree Hair Care

Reviews, get directions and contact details for Ulta Beauty

Story

As the largest national beauty retailer, Ulta Beauty is All Things Beauty, All In One Place. With 20,000 loved products and in-store beauty services (hair, skin, brows), it's a must-go among makeup stores.

Address: 380 Grossman Dr, Braintree, MA 02184, USA
Phone: (781) 356-1792
State: Massachusetts
Zip Code: 02184


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Reviews
Haven't tried the Salon here before so the review is just for the beauty department. This is the only store I have any interest in for the Market Place shopping area (pre-Nordstrom Rack). Overall the store seems about the same as the other Ultas I've visited (Natick, Westwood, San Francisco) and I put them in rotation to call when I'm trying to hunt down some Limited Edition palettes / sets. (Wow I sound like such a beauty addict.) One notable experience was around January, when I tried to return an online order and it was several items that I realized I didn't need. They claimed that all of their registers / system was down for doing online order returns but strung me along for 20+ minutes just waiting in purgatory to hear back about what they could do. I was extremely displeased that I wasted my time stopping by and the fishy claim that they couldn't return anything... or when this issue would be resolved. Unfortunately I wasn't able to get my $ back because of this pesky issue and have not revisited this location since the incident. I have to wonder if the corporate office imposes weird sales goals like other places in retail and online purchase returns unfortunately affect their total daily revenue so they want to turn away large customer returns?
9 years ago (19-07-2017)
Look... the store itself is great even though the drugstore side is very messy, like very very messy. When you walk in no one greets you or makes you feel welcomed. I make eye contact and some of the workers just look at you. It's kinda annoying to go into this Ulta at this location but it's the closest one to me.
10 years ago (25-01-2017)
Never again will I go to this store in particular. Had placed an order online and after they sent it through UPS they couldn't locate it and never notified me so I had to go to the store. Five minutes after trying to look for the same products at the store and unable to find them I had 3 employees follow me without offering help. As I bent to get a NYX product that was on a lower section I hear the manager (very loudly) ask another employee if she had seen a woman wearing a white coat and a ponytail "that looks hispanic" because she couldn't understand why I had products in my hand and then put them on my shopping bag (from the store) and why would I be buying at the store. The associate said that she had seen me and that the manager must be mistaken on her assumption because I was a frequent customer and I was always buying at the store. The manager said that she would find me and asked another associate to look for me, and she stood at the door. When she saw me walk to the cashier with a bag of over $100 in products she turned around and went to the back of the store. I get that there is a lot of ignorance in this world, but she made these comments very loudly in a store with customer that all turned around to look at me. Never again would I buy from this store. I called after I left and spoke with her and she said "sorry I can give you a discount".
10 years ago (05-02-2017)
Super helpful staff, they have everything!
10 years ago (08-04-2017)
I frequent this store a lot and have spent hundreds of dollars here since it has opened. Whenever I go to the right of the store where the high-end cosmetics are, it is always very clean and most of the time there are employees there to help you find what is right for you. However, recently I have been buying a lot of NYX products, located on the "Drug-Store" make up on the left side. The past four times I have been to the store, over a two month period, it has been a disgusting mess. On all the occasions, more than half of the lip colors aren't available, or are opened with make up smears all over the display. I understand you can't stop everyone from opening up makeup and trying the colors - but it is such a mess that people who wouldn't normally open up make up before purchasing it do anyway. Last time I was trying to get through the mess of NYX, other college-aged girls in the aisle were talking about how disgusting the display was and left without buying anything. I have now started buying NYX online from a different store that is more expensive because it's not worth my time or energy to go to Ulta to buy product from a display like that. Moreover, the makeup brushes that are also on the drug-store side are a mess, all on the wrong shelves and with wrong prices associated to them. I understand you get what you pay for, but I expect a store to value all customers equally.
11 years ago (14-01-2016)
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