United States Postal Service

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Address: 1537 S Novato Blvd, Novato, CA 94947, USA

Phone: (800) 275-8777

Website

State: California

City: Novato

Zip Code: 94947

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

So far my experience with them has been very good. Specially, they have very efficient passport issue system.

 7 years ago (27-04-2018)

Very unhappy with them!  they lost a very important package amounting to  almost $1000 of clothing destined to my daughter's new job in Connecticut.  The package was never delivered.  I traced and hounded the post office for days as to its whereabouts.  Finally was able to talk to a gentleman who offered to loo into it.  It had gotten "stuck" for 3 weeks in one of the southern California PO depots.  Package arrived at its destination three weeks later, with all the contents missing and replaced with random garbage.  I pursued all the official trails for reimbursement. The local office informed me that "this happens all the time." and that they would deal with it. They acknowledged the theft on their watch, but never resolved any of the problem, nor were the required insurance monies due to my daughter ever sent.  In spite of writing many letters and tracking down the post master general, not even the $50 they offered by policy was refunded!!!!

Other times, Big package was delivered on top of my country mailbox, making it obvious for a thief to steal it.  Emptied box was later found in a bush by a neighbor down the street.

Recently a bill was not picked up from my box.  No mention was made as to why it wasn't picked up.  Left it for two more days.  It was picked up and returned with "extra postage needed."  I had inadvertently placed an older 42cent stamp on the envelope.  I returned it with an additional 5cents yesterday, only to have it returned to my box today without any explanation.  My bill will now be late and I obviously will be making another trip to the post office, since they never pick up their phones.

 8 years ago (21-04-2017)

Terrible.  The phone number listed just rings and rings.  No one ever picks up.  Sometimes you're lucky enough to hear a fax scream like they switched the phones over to fax. The lines are long and the lobby help is very slow. They act as if they truly don't care at all.  Maybe because they truly don't.

 9 years ago (28-01-2017)

Piss poor and disfunctional. I completed online mail-hold before leaving for a 5-day vacation, get back home and see mail stacked-up in my mailbox (no hold at all). With mail theft on the rise I can no longer trust them to hold mail when I request it. Secondly, I also have a P.O. box at this location for my business. I have received checks from my customers more than 6-weeks after the post mark, when I have already issued late fees, insinuated blame on my customers for not paying on-time, cancelled checks, reissued checks, assuming the entire time the post office was doing their job and never considering they were the culprits all along. Lastly, I have a different mail carrier everyday and sometimes they leave my mail at other houses. It's obvious they are circiling the drain and are not getting better. For both business and personal reasons I am highly considering going to the next town for usps service to reagain my confidence in the usps system.

 8 years ago (10-06-2017)

These people don't care and have no reason to care. They are protected and and level of service or the lack there of, is acceptable. Bottom line,  I don't care what you think, because you can't touch me or my job. #Privatize USPS

 9 years ago (03-01-2017)

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United States Postal Service

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