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United States Postal Service

  1. Michigan
  2. Westland Post Office

Reviews, get directions and contact details for United States Postal Service

Address: 6300 N Wayne Rd, Westland, MI 48185, USA
Phone: (800) 275-8777
State: Michigan
Zip Code: 48185


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Reviews
I need to be able to put one star by the way. This place makes me wish we could privatize our basic mail service and outsource it to UPS or another carrier. The worst part first: Today, Wednesday November 8th our mail carrier decided to scan the package which notified me that it was delivered to our porch successfully. I saw it on the app and after calling in the audio update stated in detail the same thing. My girlfriend was home and saw the mail truck but the carrier did not get out of the truck. I happened to be on the phone with her and she discovered that nothing was delivered; as I had told her to look since I got notified on my phone that was delivered. After calling USPS several times, I got back on the phone with my girlfriend who had since tracked down the mail truck. She stated, despite the fact that she scanned the mail and said it was delivered in the automated system, that she did not want to come to the door because there was a dog. The dog, mind you, was inside and she was in no harm, nor was it barking at the mail truck. She just drove over. Luckily my girlfriend got her to give her the package, of which she scanned again. Odd, since there was another door she could have dropped it off at or tried to knock. And in the least not say it was delivered when it wasn't. Someone was clearly home, there is no excuse. The package could have been dropped off on our porch. They, also, have lost one package previously and was unable to find it; in their building or mail trucks. They had to pay us for the loss of the document that was being mailed, which was time sensitive material being delivered from a government entity from another state. Money cannot buy back time, luckily we were able to get it again and have the mail rushed to us. And as others reviewers have stated they deliver our neighbors mail to us and vice versa. The service inside the post office is very poor; honestly some people don't belong out front dealing with customers. Finally going to file a complaint directly to USPS about this location. The mail delivery is ridiculous. And at this point anything other than the obvious standard mail I'm going to use another carrier to send and receive my mail.
8 years ago (08-11-2017)
Great location, very accessible with very convenient hours of operation. However, the service is horrible. They don't greet you, they doesn't smile, they appear not to know the word thanks or have a wonderful day. Specially Tari, oh my God! This woman looks like she is there against her will or for free. I don't know what it is, but she has the nastiest attitude. And that is so sad because in these times we living a simple smile can make anyone's day so much better.
8 years ago (07-10-2017)
Hard working staff. I go here for mass mailings and bulk items. Their customer service is strained at this location. Parking is appropiately sized. Entry going north on Wayne Road is easy but southbound is not. Exit is controlled by a traffic light.
8 years ago (11-09-2017)
They repeatedly deliver my packages to my neighbors, deliver other people's mail to me, and once even left me a package that was someone else's outgoing mail from a building down the street. They're so bad that I have everything shipped to my work so that I might actually receive it. Every time I visit the location it is an unpleasant experience. I've had a lot of bad USPS experiences but this one in particular makes me thankful for their competitors.
8 years ago (27-09-2017)
Went to pick up a package and because my driver's license didnt match my address at the time I brought four different pieces of evidence and was still told that I could not pick up my package..... the girl at the counter was very rude and made me return three different times... until I finally had to bring up my girlfriend for proof of the address that I had already shown them 4 times... absolutely ridiculous
8 years ago (24-06-2017)
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