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Reviews, get directions and contact details for United States Postal Service

Story

The U.S. Post Office, also known as the Napa Franklin Station, is the main post office serving Napa, California. The post office was built in 1933 with funding from the Public Works Administration. Architect William H. Corlett designed the Art Deco building. The front facade of the building has three sections; the central section has six bays divided by piers with terra cotta capitals. A terra cotta cornice adorned with ram and cow heads tops the central section. The side sections, which contain the building's two entrances, feature panels with decorative eagle designs above the doorways and urn-shaped bronze light fixtures on either side. The post office's lobby features a painted bas-relief plastic ceiling, unusual in federally constructed post offices, and a terrazzo floor.The post office was added to the National Register of Historic Places on January 11, 1985.The building was damaged by the 2014 South Napa earthquake. The United States Postal Service determined that repairing the building would be too costly and sold it to a developer for $2M. The developer plans to turn the building into a hotel.

Address: 4100 Alhambra Ave, Martinez, CA 94553, USA
Phone: (800) 275-8777
State: California
Zip Code: 94553


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Reviews
Zero stars! As everyone said. Worst post office ever. One case of many. Was waiting at home for package and looking at updates online. Online said "was out for delivery" and it suddenly change to "attempted delivery , noone home" when I was home and the mail never came that day. Called them and they said I could pick it up at 8am next day. I get to post office next day and it says they don't open till 8:30am. I Waited and they did not open till 8:50am. I get in line and when it's my turn I tell the lady my address and she says she can't find my package and that it's probably out for delivery. Went back home and package was never delivered. Go back to post office next day and same lady... tells me the same thing! Ask for someone else, made me wait for 30min and another lady comes up and tell me the same thing the first lady said! Ask for a manager, made me wait another 20min tell I get a African American man. Tell him my situation and he says "let me see what I can do". He comes back 10min later with my package and says "it was sitting in a mail van, here you are." And gives it to me. This is one bad situation of many I have had with this post office. I have came to the conclusion that this African American man is the only way to get help at this post office and if he is not there, you are screwed. And even many times when he is there, he is not always helpful. I have had package and mail from them I have never received and still don't know what happened to because the mail carrier is unreliable. I have had them be very rude when I come back the next day because I never received what I was looking for. I don't understand why with all these bad reviews, something is not being done.
10 years ago (30-03-2017)
Absolutely terrible customer service. Avoid at all costs. Extremely rude and unprofessional
9 years ago (27-10-2017)
I called and was on hold for 45 minutes. I then called from a second line, and was helped immediately. They were unable give me any information regarding my 4 day late package because I delivered it to an alternate address and they could not ID me over the phone. Tracking had told me it had been out for delivery for days, but I was told on the phone that my package "was on hold" at the post office. When I asked what that meant, the guy said he had no clue and could not provide me with any information anyways because it was not my address. He proceeded to be very rude and eventually hung up. The other line I had originally called from was still on hold at this point... Very unprofessional.
10 years ago (08-08-2016)
Very talerant folks that work ...and too kind !! They will go out of there way to help....
9 years ago (04-06-2017)
they are the worst. I get no mail from change of address, call the number, they don't answer.
9 years ago (15-06-2017)
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