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Urse Dodge Chrysler Jeep Ram

  1. West Virginia
  2. West Virginia Car Dealer

Reviews, get directions and contact details for Urse Dodge Chrysler Jeep Ram

Address: 14 Tygart Valley Mall, White Hall, WV 26554, USA
Phone: (304) 363-9300
State: West Virginia
City: White Hall
Zip Code: 26554


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
I brought my Jeep to Urse for a routine oil change and bulb replacement while visiting family over the holidays. While there, my Jeep was parked on a patch of ice and slid into something which dented the fender and scratched one of the wheels. Urse ultimately paid for the repairs, but the process was more difficult than it should have been. I live in Virginia, and had to return that week, so Urse told me to take my Jeep to my usual garage and have them send the estimate to Urse, and they would take care of the rest. I did so but after three days Urse hadn't authorized the garage to do the repair, or respond to them or me in any way. I inquired with Urse and was told, for the first time, that Urse wanted three estimates from which they could choose. This was not feasible for several reasons, but especially because the estimate I provided included the price of a rental (which Urse had agreed to pay). I asked to speak to the service manager about it but he was away. I was told the GM was covering service and would call me back. He never did. I had to keep calling Urse over the next two days to get through to someone to help me. Finally, I was told again the GM would call me. He never did. Instead, another lady called to say Urse authorized the repair and that the service manager would call me to go over everything. He never did. The service manager didn’t even speak with me the day the wreck happened. Instead, he communicated with me from his office via the service advisor. I think a service manager should have the courtesy to speak with a customer directly in this type of situation to ensure the customer that the matter will be resolved to satisfaction. But that never happened. No apology or attempt to make up for the damage beyond the bare minimum was ever attempted. No manager ever spoke with me, though I was told to expect a call from one on three separate occasions. The repair is now complete, but body work never fully restores a vehicle, and my trade-in value will ultimately suffer because of it.
8 years ago (26-01-2018)
Exceptional customer service !! Donnie Johnson went above and beyond in assisting me with my selection and purchase and made buying my new car by far the best vehicle purchasing experience I have ever had. I will recommend Urse to all of my family, friends and clients. Thank you Urse Dodge for having such amazing staff across the board and a special Thank you to Donnie for not only your invaluable knowledge but your extreme patience and incomparable customer service !!
7 years ago (03-03-2018)
I want Urse Dodge to know what an exceptional employee they have with Doug Stephens. He is always friendly and goes above and beyond. He's always helpful and trys to do what's right for his customer. I was so glad when they moved him back to the service department. Doug will always take good care of you and treat you right. Doug deserves an award for his exceptional customer service.
7 years ago (09-03-2018)
Great group of guys, all B.S aside I wish I had went to them previously. They got me out of a bad deal and into a brand new truck with a good payment. Best car lot around hands down.
7 years ago (08-02-2018)
While traveling through town from Pittsburgh to Raleigh, my jeep suffered a breakdown during the cold blitz that opened 2018. The service team here took great care of my jeep and got my kids and i back on the road in amazing time for a complex repair. I am grateful for their help and pleased with their service and professionalism. If I lived there, i would buy my next there. Thanks Urse Team for caring!
8 years ago (04-01-2018)
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