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Reviews
One of the WORST experience in my life.
Mike Lee: Brother of owner
Steven: Service Manager
Luis: Phone Representative
I contacted Luis on Sept 14, explained to him that my bus was having problems with the ECM..it doesn't going into gear. He said they can fix. They don't provide towing service but he referred me to a vendor they do business with: Global Towing: 626-705-9611. I scheduled for my bus to be towed into Valley Power on Friday, Sept. 15th. Global picked up my bus on Friday but did not drop off to Valley until the next day. He took it to his house. I have a serious problem with that, I'm sure most people would agree. Anyway, I ended paying $750 invoice with Valley and that includes $250 towing fee and my bus is still not fixed. I spoke to Mike Lee and Steve and they don't give a damn about customer service. Respect and good business dealings is very important to me as it should for everyone. Valley Power falls short on ALL. I rate it a ZERO star.
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