Varsity Cleaners

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About

We offer premium dry cleaning, laundry, repair, and alteration services with a smile!

Address: 910 S Gilbert St, Iowa City, IA 52240, USA

Phone: (319) 337-4153

State: Iowa

City: Iowa City

Zip Code: 52240

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:30 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Terrible customers service! I had hardly pulled my card out of my wallet before the woman was sighing and rolling her eyes about using a card. Please post a credit/debit minimum if you must, but there’s no need to be rude and loud to customers because you personally carry cash all the time and don’t understand why someone else wouldn’t. I apologized it took you 30 seconds to complete by transaction, but calm down. Never experienced such blatant rudeness for trying to give someone my business.

 7 years ago (10-03-2018)

If I could give them zero stars, I would. I dropped off a very nice, expensive rug to be dry cleaned in the middle of June. They informed me that due to its size, it would be sent out to a third party to be cleaned and be back within TWO to FOUR weeks. The care instructions on this rug specifically said to dry clean. 

Two months went by and I called to find out the status of the rug and when I could pick it up. I called several times a week for a few weeks. Each time getting a different answer. At one point I was told that this "third party" place had lost the papers for the rug and didn't know who it belonged to, so it was still in their possession. Finally, I went in to Varsity Cleaners one day. The owner was there. He brought the rug out and informed me that it had gotten a giant hole in the middle during the cleaning process. I looked at it and sure enough, a very large section of the rug had completely unraveled and had created a giant hole. 

I felt like for over two months, they had told me different things because no one wanted to be up front about what had happened to my rug. I informed the owner that I would not be paying for anything, nor would I be taking the rug home until something was done to resolve this issue. He suggested sending it out to have the rug cut on each side of the whole, reseamed, and then sewn together. Which would look TERRIBLE. There is no way it would even match up if something like that was done. This rug is irreplaceable as they do not sell it anywhere anymore. Not only that, it was given to me as a gift and has a lot of meaning to me. 

It is now nearing the end of October and this issue still has not been resolved. Extremely frustrated about this experience and will never bring anything to them again.

 7 years ago (20-10-2017)

Sometimes homeless people hang around inside and heckle you for money

 7 years ago (04-03-2018)

I bring my dry cleaning here. Iowa city.

 7 years ago (19-02-2018)

Not bad. Not great. Two machines were broken without signs. Place is not monitored much.

 7 years ago (09-08-2017)

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