Verizon Authorized Retailer – Victra

Reviews, get directions and contact details for Verizon Authorized Retailer – Victra

About

Victra is the largest Verizon Authorized Retailer, formerly A Wireless.

Story

Victra, formerly A Wireless was founded as a partnership by Richard and David Balot in 1996 in Wilson, NC. We’ve grown to become the largest Verizon Authorized Retailer.

Address: 1344 Burlingame Ave, Burlingame, CA 94010, USA

Phone: (650) 342-1042

Website

moc.artciv@ofni

State: California

Zip Code: 94010

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

1% better they say..... u'll b glad u hv that 1% when u really need it... it'd worth th money.  I've been w VZW for 20+ yrs.... not leaving anytime soon

 8 years ago (21-12-2017)

Horrible, dishonest, disingenuous, this is a terrible store.  I went in to upgrade my iphone, and that part went fine, but then they said "good news!  with this package you get a free Mifi device" - it costs $50 but I'd get a rebate in a few months so it would be like free.  All good - until about a month later, when I get the first bill - turns out, there's a $40 "set up/initiation" fee for Mifi, and then a recurring, monthly fee of $10 for service plus $9 for insurance, so total cost for 24month contract turns out to be not free but $496.  And if you want to terminate? $175!  

Even worse than getting ripped off was that happened the multiple times I tried to call or go into the store to address it - each time, someone would listen sympathetically, take notes, and say the manager would get "right back" to me.  One time I did speak to the manager, I think, who was trying to multitask, so he said "I'll take care of you, don't worry" - and then took all sorts of pictures of the Mifi I wanted to return and the bill I had brought in, and then.... crickets.  Crummy behavior on many days, both in person and on the phone (not rude - very polite but doing absolutely nothing but jerking me around).

Ultimately, I got so fed up I paid the $175 cancellation fee and so i'm official out, but i will never, ever, ever do business with this store and these people again, and would encourage anyone contemplating a purchase to look elsewhere.  These people are despicable.

 8 years ago (26-12-2017)

Purchased a brand new S8+ from this store and was guaranteed $50 for phone accessories with their advertised deal. They did not have the case in stock I wanted so I was promised it to be shipped to me once back in stock. 4 months later still no phone case and manager "always" seems to be not available when asked for to speak to in regards to this. Please note I made the purchase at this particular store only because I was promised the case I wanted. Should of just went to a different location where they had my case in stock instead of believing their lies. The reviews tell it all, should of never brought my business to this location.

 8 years ago (10-08-2017)

Feel like I'm at the DMV. Total time suck every time.

 8 years ago (26-12-2017)

Abysmal.  Sold me a prepaid plan ($50), a sim card ($10), charged me an activation fee ($20), then told me that it wouldn't work with my phone.  That took an hour and a half.  They promised to reverse the $80 in charges, but three days and two phone calls later, only $30 of the charges have been reversed; I will be reporting this to my credit card company as fraud if it isn't fixed soon.  Walked down the street to T-Mobile and got a prepaid plan ($45) with a sim card (free) and activation (free) and it took 5 minutes.  AVOID THIS BUSINESS!

 8 years ago (16-06-2017)

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