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Verizon Authorized Retailer - Wireless Zone

  1. Virginia
  2. Roanoke Electronics Store

Reviews, get directions and contact details for Verizon Authorized Retailer - Wireless Zone

Verizon Authorized Retailer - Wireless Zone
Address: 2017 Colonial Ave, Roanoke, VA 24015, USA
Phone: (540) 904-5114
State: Virginia
City: Roanoke
Zip Code: 24015


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
I've only had good experiences in this store with customer service but after today felt compelled to make a review. Went in on a whim to see about upgrading my phone and David Koliba took superb care of me! He answered all my questions before I even asked them, transferred everything to my new phone, got rid of my old broken phone for money, activated the new phone and more in what felt like no time! A great experience, it's obvious all the staff are knowledgeable and genuinely care about customer service. Best Verizon store in Roanoke for sure!
8 years ago (05-05-2017)
I was in Roanoke, Virginia for Thanksgiving and wanted to take advantage of the great deals Verizon was offering for the holiday. Matt Conner was the guy at the Verizon store at Towers Shopping Center who helped me out. He was great and answered all my questions. We ended up having an issue with getting the proper value of my trade-in sent to Verizon. Apparently, it was a common problem for the weekend but Matt went FAR above and beyond in order to help me get the proper value applied to my account. When he wasn't able to conclude that transaction on the day I visited, he called me the next morning to let me know his progress and that he was still working the problem. Last I heard, he had gotten to some resolution and it looks like it will get handled. However, he also instructed me to contact him in a couple of days if I hadn't heard from Verizon with a final verification of the issue being resolved. He was great, patient, friendly and when he didn't know the answer to one of my many questions, he would do whatever it took to get that answer to me. He was stellar in his customer service and I would definitely recommend him and the Towers store in Roanoke, VA if you need a new cell phone or new plan. Kudos. (He deserves a raise). Tom Hofbauer
8 years ago (27-11-2016)
New store site, new staff, new problems. I came away from my new contract very unhappy. The salesman seemed nice and approachable at first, but then I got the "hard sell" on a phone I wasn't excited about because they didn't stock the one I really wanted. Then he offered only to transfer my photos saying he couldn't transfer any contacts or apps to the new phone despite doing so for my wife's new device. I tried to return the phone (it's the most disappointing phone I've ever purchased), but apparently missed my window to do so by one day. And we're still waiting on our purchase receipt, which was never emailed to us. The whole process with them was a letdown. I wouldn't recommend this store to anyone. If you're on Verizon, find an authorized retailer location that's better suited to serving customers.
8 years ago (11-10-2016)
David and Tyler were a huge help, very knowledgeable and friendly. Spent over 2 hours helping us narrow down our options, and make the best decision for our needs and budget. Definitely recommend this store!
8 years ago (12-12-2016)
After a terrible experience with my former provider I was recommended to switch to Verizon by a coworker who's been a customer for years. So happy I did! Walked in and was helped immediately. My sales associate David was patient, knowledgeable and helpful through turning over my service and setting me up with a new device. Never once felt pressured to buy anything I didn't need or want. Highly recommended!
9 years ago (28-05-2016)
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