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Veterinary Healthcare Assc

  1. Florida
  2. Florida Veterinary Care
  3. Winter Haven Park
  4. Dundee Veterinary Care

Reviews, get directions and contact details for Veterinary Healthcare Assc

Address: 3025 Dundee Rd, Winter Haven, FL 33884, USA
Phone: (863) 324-3340
State: Florida
City: Winter Haven
Zip Code: 33884


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
Dr. Nation was one of the most passionate vets I’ve ever seen. I had to put my 8 month old puppy to sleep. He helped me through the process and beyond sweet with her. He was honest and not in it for the money. What a great vet!! You wait forever but he is worth it.
7 years ago (12-01-2018)
On January 20th, I took my cat there for 24 hour observation for IV fluids due to the beginning stages of kidney failure. She ended up staying for 48 hours which was fine because I was told she was improving, just not as fast as they'd hoped. The vet called Monday January 22nd in the morning and said her blood levels were back to normal and said I could pick her up at 5:30 PM and she would have the discharge papers ready. I got there at 5:30 driving all the way from South Lakeland. Just as the vet said, her discharge papers were ready. The receptionist had me pay my bill and they ask me to wait in the lobby and some one would be with me in a minute. The parking lot was empty, there wasn't anyone else in the waiting room and the patient room doors were open with no one in them. There we 2 female employees who were cleaning and vacuuming, one of those employees was the one who cheeked me out when I paid my bill and one of the staff feed the fish in the fish tank. This all transpired in 2 hours and as long as I sat in that lobby from 5:30 PM until 7:30 PM not one person addressed me and ask me if I'd been helped or came to me and said sorry for the wait, we are running behind or we had an emergency come in. Not a word. They ignored me like I was invisible. Finally at 7:30 I walked up to the desk and asked them how much longer it was going to be. They said oh sorry about the wait, we kinda forgot about you... we'll get you checked out now. How do you clearly forget about someone you can see sitting in the lobby? 10 minutes later I was checked out by a tech that wasn't involved in my cats care and couldn't answer my questions but in her defense she did the best she could considering she had to train me to give my cat IV fluids at home. If you plan on taking your pet there and you aren't a regular customer better take a book and plan on being there a long time while they ignore you.
7 years ago (31-01-2018)
My mom and dad ( Kelly and Chris Smith ) are from Canada . The help they received with Daisy and her pups was second to none. All the staff were friendly and excetionally helpful.
8 years ago (19-12-2017)
I brought my dog here on Friday night around 11 she was pregnant and having complications she had been in labor for 24 hours . We went to the front and checked in then they put us in a room after waiting 25 minutes the veterinarian finally came in to see my baby. He wanted to do and x-ray and take blood he explained that because she was so big and so young he wanted to do a c-section right away because she had been in labor for a while already he explained that he had to go get us a quote on how much it would be and he would be right back in . A short time later he came back into the room and said it would be 515.00 just for blood work and an x-ray and a additional 2,000 for the c-section i quickly explained i didn’t have that kind of money but I did have a good job and i had pay stubs to prove it and i asked if i could make payment at this point i was very upset and crying just trying to get them to help my precious pup but the veterinarian said no they didn’t do payments but they did do something called care credit i applied for it and got denied The veterinarian then said they’re was nothing they could do because i didn’t have the money to pay them they did give me pain pills for free to send home with her but the next day she passed away. My dog was worth way more then 3,000 $$ to me but they didn’t think so now I’ve lost my best friend all because i didn’t have the money upfront to pay them. I don’t recommend this hospital to anyone who loves their pets unless you have plenty of money up front to pay them they will not do ANYTHING for your pet except send them home to suffer and die in your arms. My baby didn’t deserve to die they could have saved her !! Now I have to hurt everyday. RIP tye I love and miss you dearly. As for the animal hospital you can all go to hell.
8 years ago (13-11-2017)
So I recently had to take my cat here for an emergency and I was kinda mad when I first arrived. My cat had four lacerations and to me was hurt really badly being he broke a window and got all cut up. So when I walked into the emergency side the receptionist didn't pay any mind to me at all. She carried on her conversation with another patients owner. At first didn't see a problem being she could of been going over important information with her but I over heard and they were just gossiping. Which I think it's wrong that I stood there waiting as my cat is still in pain and I have no clue the severity of his wounds and they don't even acknowledge the fact that I'm there. This was an emergency place when someone comes in you should be tended to immediately especially if there is no one else there but instead you continued on your conversation. That was very off putting. After getting checked in they brought him to the back to be looked at which I was immediately concerned because I wasn't allowed back with him but the doctor came out and explained what was going on with him. Then I had to wait for a quote and when I saw the cost I immediately was shocked. Very expensive and they make you pay the high end cost of what it could come out to be before they even finish treatment. They also wanted all the money up front no payment plans the only option was care credit which I don't qualify for. Also I was going to have to surrender him because the administer medicine right away which if you didn't know that's pretty expensive so basically your baby is stuck there if you have no money. Once he was in there I wouldn't have been able to take him out to try someone more affordable so I payed and did what I had to do. They said if it was any less they would refund the money but still why not wait till after. I don't know how the staff treats your pet based on the fact that I never was able to be in the room with my cat. Even when removing the sutures I wasn't allowed back with him. They doctor didn't even come out to talk to me. I had questions that never got answered also what to look out for if he was to pick at his wounds. On the plus side it's nice that they're 24/7 and the staff is very friendly. The office itself was very clean and comforting. They sell a lot of good things for pets there. If needed I would come back but only for an emergency visit only if they were the last option and no one else was open
8 years ago (12-07-2017)
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