Village Cleaners

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Address: 3410 Bengal Blvd, Cottonwood Heights, UT 84121, USA

Phone: (801) 942-5300

Website

State: Utah

City: Cottonwood Heights

Zip Code: 84121

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: Closed

Update Info

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Reviews

Lost my shirts.  Only answer I get?  "We are still looking and my boss will call you."  No phone cal, ever. Great Customer service. Update:  I finally got my shirts and pants back.  Manager of the store was very helpful and compensated me.  I have been a customer for years and this was my first problem.  My real complaint now is no returned phone calls from corporate office.

 7 years ago (06-12-2017)

I wish I had read the reviews first! Last month, I was in the area and knew I'd be back around later that week so I left a business suit blazer. A few days later, the spots were not removed so they said they would run it again. A week later, I made the trip all the way out there on the day they told me to come just to pick this blazer up and discovered that THEY LOST IT. They promised to call me when they found it and only called to ask for more time to look. It's been over a week since that last call and now they're not returning calls.

 7 years ago (10-09-2017)

We came to this cleaner primarily because it was close to our home. They have melted the collar on a cotton dress shirt and blamed it on the manufacturer. They tore a hole in an expensive suit and tried to patch it unsuccessfully and unapologetically. Things often need to be brought back because stains were not removed even after specifying. One suit in particular had to be brought back three times to get it done.
The manager and owner are both ignoring calls. We would not recommend this business at all.

 7 years ago (29-08-2017)

Only ever had good experiences.

 8 years ago (15-07-2017)

Avoid this place - they have no concern for your clothing and the absolute worst customer service.  I've been going there for almost 3 years, only because they're close to my house. Recently, they lost one of my shirts before I was heading on a vacation (this was 3 months ago) - I've gone in and talked to the girls that work there around 10 times to see what's going on with my missing shirt, and they tell me the same story - they're looking for it at the main location, but it hasn't been found.  When I express how frustrated I am and would like something to be done about my shirt that will obviously never be found (come on, it's been 3 months!), they say they'll have the owner contact me.  It's been at least 6 weeks of telling me the owner will contact me, and I still haven't heard from the guy.  Luckily, it was a brand new shirt so I was able to buy a replacement, but they should be responsible for refunding my lost money, or at least give me a credit for the inconvenience!  It's not that difficult to make sure you keep your customers satisfied!!  Until this situation is rectified and they learn how to take care of their customers, I'd avoid this place at all costs!

 10 years ago (28-09-2015)

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