Village Green Flowers & Gifts

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Not your average bouquet!! Metro-Atlanta Delivery. Nationwide delivery.

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Address: 3246 Atlanta Rd H, Smyrna, GA 30080, USA

Phone: (770) 435-9393

Website

moc.liamg@atnaltagfgv

State: Georgia

Zip Code: 30080

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Reviews

I went in to pick up an arrangement for my mother, who had to put down her 14 year old little dog that day. I arrived at about 5:25, expecting to choose from what was left of pre-made arrangements. Instead, the designer was very helpful in putting together a custom arrangement from the fresh product they had in their cooler. I was in and out in 10 minutes with a custom made flower arrangement.
Mom loved the flowers and I liked the quick service and custom selection.

 7 years ago (07-09-2017)

This place truly are AWESOME!!! They have great customer service, and really cares about the people that walks in their door. When I walked in I really need help with a specific arrangement and you would not believe the quality of help I received. Thanks Kara and Phil!!! You all are AWESOME!!!!!!

 8 years ago (01-05-2017)

For the past three years I have purchased anniversary flowers for my wife from Village Green.  The first two years they did a wonderful job with the bouquet (~$60).  The store employees and owner were always very nice and accommodating, and we made sure to document in their system what went into the bouquet.  

This year, I ordered the bouquet on a Thursday and prepaid for Saturday pickup.  The general theme is soft and pillowy, with white roses and grays.  As usual, we spent time on the phone where I explained the same to make sure their notes still reflected the appropriate design.  When I arrived on Saturday to pickup, the bouquet was peach roses.  I laughed and told him he grabbed the wrong bouquet.  He checked and confirmed that was what they had made....  I explained it looked nothing like the prior 2 years or what I had ordered, he scrambled and found 4 white roses to at least bring some white to the arrangement, but it still remained primarily peach.  

I left with the bouquet, knowing very well I couldn't not give my wife flowers.  Plus, maybe they had a better sense of what my wife may like.  I drove straight home and put them in water.  When my wife got home, the look on her face was that confused and disappointed look.  The next day we walked downstairs and the flowers were wilting (picture attached), and by the 2nd day my wife had thrown them out.....

Listen, mistakes happen and nobody is perfect, but nobody ever made the issue right!  Customer service is one of the most important things, and Village Green simply does not have anything more than courteousness.  I called the day after and told the same guy how the bouquet did not meet our needs as already expressed.  I later called the shop and made sure I left a pleasant VM for the answering machine so I could leave a message for the owner, in case the employee did not disclose to the owner. 

In the end, I never received a call, message, note or gesture from Village Green.  You have lost a loyal customer due to poor customer service and follow-up.

 8 years ago (05-04-2017)

Great florist! Very helpful to get just what I wanted!

 8 years ago (15-09-2016)

LUV LUV LUV this place!!  They always do such great work with the flowers!! Nice people as well!!

 9 years ago (27-04-2016)

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Village Green Flowers & Gifts

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