Virginia Department of Motor Vehicles

Reviews, get directions and contact details for Virginia Department of Motor Vehicles

Address: 100 Free Ct, Sterling, VA 20164, USA

Phone: (804) 497-7100

Website

State: Virginia

Zip Code: 20164

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I suggest people to be very cool minded when visiting this office. There is a lady called Michelle and trust me she has some severe attitude problem. She talks very rudely and ill- mannered. She was explaining me regarding a number to call and she was very arrogant to the extent of humiliation. I felt humiliated because of my race and of my proficiency in English. The manager Mr. Biswas is a thorough gentleman but this representative needs to learn some manner when dealing with people of different race and origin. Shame on you. This is your job and I have never met someone so rude in my lifetime. Shame!!

 8 years ago (01-11-2017)

Very slow service and rude people at times. They need to update their system. I moved to Texas a few months back and they have a system where you can go online and choose whatever it is that you are trying to do at the DMV. Once you chose what it is, it will give you a number and the wait time for your number. Once you get there you will see your name on the screen with your number and how many more minutes before your number is called. Also, before you arrive you will get a notification on your phone to inform you that your number is coming up and if you need more time. I think is very helpful you will never come into a line and the DMV is never congested with people.  With everything that we pay, Property taxes and so on you would think they would know about this upgraded system and would re-think bigger location. Is an exaggeration in my opinion and at time depending on the person assisting you, you might not even get a chance to talk.

FYI: If you arrive 30-45 minutes before closing they move fast and are not as mad as when they first start their shift. I think when their hunger goes away they, are a bit happier. You will be out of their in 20minutes.

 8 years ago (20-11-2017)

Yes, the wait time is more though there is 13 counters.  Also they have to go with the road test and minimum it takes 20 to 30 minutes.  So it depends for them to be available at your service. It's better to do things via online as much as possible and avoid trip to dmv. Also check wait time online to get approximate time that way you know it.In Leesburg dmv the crowd on few days are less.

 8 years ago (21-12-2017)

Extremely poor management. Had to visit the office 3 times before they could finally transfer my out of state license. First time, the pre-examining of documents was wrong and after waiting for 1.5 hr, I was sent back. Second time, I had to wait again for 45 minutes for my turn and guess what their barcode scanner wasn't working. They printed my documents and id and had to forward the same to their legal department. I then had to wait for 5 days before I called them regarding my document approval status. Not to mention, just to get on call with the DMV representative was a 15 minute wait. Finally, when I went in for the third time, I had to wait more 2 hrs and then they processed my application. Absolutely terrible experience. Very poor management as I said

 8 years ago (18-12-2017)

The employees here are incompetent, extremely arrogant, and lack of some basic logic or common sense. Extremely unhappy about how I was treated there. I have them pre-examine the documents when I came in, but after two hours of wait, they told me that my files are not complete because of their new policy.

 8 years ago (22-11-2017)

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Virginia Department of Motor Vehicles

Reviews, get directions and contact details for Virginia Department of Motor Vehicles

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