Vocelli Pizza

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About

Founded on a fresh recipe and even fresher delivery idea. We earned a distinct reputation for authenticity and artisan taste for serious pizza eater.

Address: 3355 St Johns Ln, Ellicott City, MD 21042, USA

Phone: (410) 313-8774

Website

State: Maryland

Zip Code: 21042

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Reviews

Great pizza although a little pricey.

 8 years ago (09-05-2017)

Great pizza and service! I always love getting a pizza here and visit at least once a week 😉

 8 years ago (10-02-2017)

Havent been this disgruntled with a place in a while. Breadsticks were tasteless, odd shapes of weird tasting dough. Idiots put bacon bits on my salad without telling me. Paid 13 bucks for the two. Beyond pissed about the waste of money I spent at this crappy establishment.

 8 years ago (08-12-2016)

We used to order from Vocelli's at least once a week but recently the quality of the food and service has fallen off precipitously. Tonight instead of making the subs that were ordered they made two of the same subs. They forgot the sauce we ordered for the chicken tenders. The tenders were dried out and two of the 5 tenders were half the size of a chicken nugget. We used to love this place. Now we won't order from here again. 

 9 years ago (09-01-2016)

This was my first day experiencing this place.  We did a local fundraiser here sponsoring my school, so I felt compelled to give them not one, but two chances.  For lunch, I ordered a salad in which I asked them to add grilled chicken and to leave off both the black olives and green peppers.  When I received my salad I had NO chicken and LOADS of black olives and green peppers.  Fast forward to tonight.  Called in my order around 4pm for a 5pm pick up.  Changed my mind about pick up time, called back and changed it to 6pm.  When I entered, the very curt and sardonic cashier asked me for my phone #.  I told her I was never asked for a # on the phone.  Her retort, "well how am I supposed to find your order?" I gave her my name and she said, "that doesn't help me much."  I'm sorry, but I work in the restaurant business and this is NOT a response you give to a customer. She then proceeded to read all the order's names behind her, none of which were mind and made it seem like my fault that the person answering the phone didn't ask for my #.  Finally, the manager came out.  I thought this would turn out better, but alas, it was the same.  He told me that they don't take orders without a # so I must be mistaken.  I assured him I was not, that nobody in two phone calls asked for a #.  He said, "then we don't have your order."  When I gave him the name of the person I spoke to, he looked surprised and asked her if she remembered my call.  She did and wouldn't you know it, my order was right behind them the entire time.  He finally semi-apologized to me saying that everyone is supposed to get phone #s and that a guy in the back musta "slipped up."  Fine...but what poor customer service.  Do they really think that I was trying to be difficult, that I didn't want my pizza and that I enjoyed going back and forth about it?  All would have been a lot easier if they took the time to ask what I ordered, who I spoke to, etc instead of assuming I was in the wrong.  This topped with the incorrect salad order...I do NOT recommend this establishment in the least.  

 13 years ago (25-10-2012)

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