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Reviews, get directions and contact details for Waiter On the Way

About

Restaurant Food Delivery Done Right!

Story

Waiter on the Way offers restaurant food delivery and catering from the finest restaurants in Rockville, Gaithersburg, Germantown, Olney, Frederick, Bethesda, Chevy Chase and surrounding areas. We are experts in the delivery of business meals and catering for meetings of any size. We offer a wide selection of restaurants for residential deliveries and specialize in room service deliveries for business travellers at local hotels. Established in 1989, Waiter on the Way is Maryland's oldest and BEST restaurant delivery service!

Address: 16035 Comprint Cir, Gaithersburg, MD 20877, USA
Phone: (301) 869-0300
moc.dmyawehtnoretiaw@retiaw
State: Maryland
Zip Code: 20877


Opening Hours

Monday: 9:00 AM – 9:30 PM
Tuesday: 9:00 AM – 9:30 PM
Wednesday: 9:00 AM – 9:30 PM
Thursday: 9:00 AM – 9:30 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 10:00 PM
Sunday: 12:00 – 9:00 PM

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Reviews
Order started out in a professional manner as I promptly received a phone call confirming my internet order. About 2 hours later I received our meals and they were cold. We are staying in a local motel so there was not much I could do especially at almost 10 at night. After opening it up I discovered the sauce I ordered with my meal was not there. So I called and explained the situation to the representative. It was clearly a mistake on their end and the representative offered to credit my meal. However, I waited to have dinner that long and I was anticipating eating what I ordered. He said it would probably then take another 45 minutes to return with the sauce. I said I would wait, but would like a fresh order as the one I received was already cold. The response I received was I would have to pay for a new meal. I opted to wait for the sauce, but by the time it was delivered the meal was ruined. My last words to the representative were...very poor customer service!
8 years ago (22-11-2017)
The worst experience, never use them again !!! I ordered food and they delivered and left it at the door not even ringing the bell nothing . So i left thinking they canceled by order , i called them on the way to work and the dilivery said “oh i left it at the door “ .... are u kidding me ... they offer me credits for full amount . And of course when i wanna use , they telling me it’s only 10 , please call Grubhub. I got so upset what kind of service is this ... never will use them or even Grubhub.... no wonder their ratings are low ...
8 years ago (20-01-2018)
I ordered my food at 330 and waited till 6 to get it. I was unhappy at the time, but I am glad that the company has great ownership as I was contacted today and spoke about the problem. The owner was respectful and listened and said that the feedback will hwlp him train his management. I found this very responsible as the company is taking action upon dropping the ball. Thank you for stepping up to fix a mistake.
8 years ago (04-04-2017)
Diane is absolutely terrific, she pre called the food place making sure the could deliver based on the restaurant's past inefficiencies and kept me up to date with order changes and requirements.
8 years ago (07-08-2017)
My original review of this place wasn't so great since I ran into an issue where the Waiter on the Way staff was attempting to charge me an extra fee apart from my total price on the website. I complained through the BBB and the owner was able to confirm that the staff the extra fee was an error and he was able to supply me a gift card for my convenience. That's stellar service by the owner.
9 years ago (14-11-2016)
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