Wells Fargo Bank

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Address: 16301 SW 88TH ST, Miami, FL 33196, USA

Phone: (305) 386-0430

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State: Florida

Zip Code: 33196

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Reviews

Horrible . Relatively empty bank , stil had to wait 20 min for deposit. Absolut joke . 2 people working and least 6 standing around .

 8 years ago (01-05-2017)

Would not cash my check. 

 8 years ago (01-04-2017)

I went in to go over a problem I had with my account, spoke to the the branch manager Glenda and she stated she would give me a call the next day to further review my situation. Next day came and she did not call, I called in to check if she was able to find a solution for my problem and one of the workers there told me that basically as a branch manager she has a lot of work to do and slighly more important cases. Which is fine but I expect for a service she comitted to helping me with would be carried out, and then he also told me I just had to wait and that she was helping me out of courtesy. I mean again all I needed was for her to confirm with someone higher than her a problem I had had with my student account. She seemed to be confused and could not explain well why certain charges were added to my account so all I needed was someone who could review my account and clearly explain to me
what was going on. Two days after I called and spoke to the same worker Eric and he told me she was occupied and he would let her know I called and if he found out anything he would personally call me. Still nothing. I called again a week later and spoke to a different worker a woman this time and I let her know my situation and that I was upset that I still had no answer from Glenda or a "courtsey" call letting me know she was still working on my case. The worker told me
She would leave her a message and she would ask her to give me a call before the end of the day. Well nothing.... I called back a couple of days ago spoke to another worker, explained my situation and she recognized me and said are you the same client that was trying to get a hold of Glenda over a week ago? I said yes and she said let me go let her know now, and I said please I am only looking to have my problem resolved its nothing major but its been 3 weeks now since waiting for this so called call from Glenda. So finally she answers after being on hold for quite a while and she says to me I gave you a call the day after you came into my office and left you a message answering your questions, obviously my phone number is on file and we took the time to confirm it, she read it out to me. So the only problem with her "calling me and leaving a message" is that I had no missed calls from them or any other number because i made sure to answer any unsaved number in case it was her, and the other problem with that was that my phone voicemail is not set up therefore I would appreciate knowing where she managed to leave this message. She then said that the money she had returned to me out of courtesy still stands, it seemed like that was all she was hoping I wanted to hear because she sighed when I said "okay thats fine can you explain to me further how the payments went in?" She put me on hold for a significant amount of time and then explained to me the payment order. I went over to a different branch the day prior to seek more information and it is strange that I was told two different things at each branch. I was advised by the other branch to contact customer service and let them know my situation and the problem I had with this branch and that I would be better assisted directly calling customer service.

 9 years ago (16-02-2016)

Good branch. ATM has a line on Saturdays..

 9 years ago (09-01-2016)

one of the few locations with drive up

 9 years ago (07-06-2016)

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