Wells Fargo Bank

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Address: 1975 Soquel DR, Santa Cruz, CA 95065, USA

Phone: (831) 465-2480

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State: California

Zip Code: 95065

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Reviews

This branch has horrible customer service. 

I was wrongfully charged a $35 overdraft fee to my checking account. I went inside the branch to try and have it straightened out, but that was futile. Instead of helping me, the employee across the counter chose to argue with me, belittling and patronizing me in the process. After accomplishing nothing but getting upset, I chose to leave. I ended up having to go to the branch on 41st during my lunch (which made me late), but it was worth it. Unlike Soquel, the 41st branch treated me with respect and were ever so helpful. The mistake was cleared up within a few minutes and I was happily on my way.

The moral of the story? I would rather stand in line at 41st than deal with these assholes.

 11 years ago (17-07-2014)

The MOST disrespectful absolutely rude branch. One of their representatives went as far as to roll her eyes and grunt at customers!! DO NOT use this branch!

 14 years ago (10-12-2011)

That's nothing. I went in to take money out of an account, and the woman hemmed and hawed, asked for my ID twice--made phone calls in front of me, saying, "She's sitting right here." When I asked what's going on? she said there was a hold on my account. I went to my regular branch, and it turned out that when I'd taken money out the previous time--they reported me as DEAD. They never apologized in any way either.

 14 years ago (02-04-2012)

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